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City of Johannesburg: Internship Programme 2024 / 2025

 

The City of Johannesburg (CoJ) is offering Internship opportunities to suitably qualified and unemployed graduates. The Interships will run for a a period NOT exceeding eighteen (18) months. 

 

Interns will be required to sign an internship agreement, in additional to an employment contract, committing themselves to full participation in the educational and workplace assignments in accordance with laid-down policies and procedures.

 

Stipend: R9 531,54 pm (Basic Salary, no benefits)

Duration: 18 months contract

 

The following Internship Opportunities are open for applications:

 

Internship: Customer Care Agent

Department: Transport Department

Completed a Degree in:

• Marketing
• Business Management
• Business Administration

Duties: Provide customers with accurate information about products and services offered by the company and maintain records of customer interactions. Provide high quality and professional query resolution that ensures customers satisfaction. Manage customer complaints in line with applicable standard operating procedures. Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increase profitability. Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures. Ensure timeous and accurate reporting of customer care related activities;

Skills and Competencies: Customer Services Orientation skills. Listening skills. Computer Literacy- Microsoft Office Applications- Word, Excel & PowerPoint. Customer complaints and resolutions skills. Good coordination and Organising skills. Good communication skills (verbal, listening and written). Knowledge of customer complaints and resolution methodologies, process, procedures and systems. Knowledge of local government environment. Records administration related knowledge. Attention to detail.  Initiative and proactiveness.

Internship: Policy, Planning & Research

Department: Human Settlements

Currently pursuing or recently completed a Degree in:

• Housing / Human Settlements
• Public Administration
• Public Policy
• Development Studies
• Law
• or related Social Sciences discipline;

Duties: Contribute towards the producing/undertaking of quality research and research reports in the Directorate. Assist with policy development processes in the Directorate. Support the coordination of forums, stakeholder engagements and public participation processes. Assist with administrative duties to ensure effective administrative support for the smooth operations within the Directorate.

Skills and Competencies: Computer literacy, including MS Office Applications (Word, Excel, PowerPoint). Language literacy (reading and writing) in English. Knowledge of the public service sector. Knowledge of the Human Settlements environment and challenges. Multidisciplinary team. Good Interpersonal and Communication skills and be able to work with the group. Problem-solving and Coordination. Understanding of Batho Pele Principles. Ethics on Professionalism.

Internship: Public Housing Programme Service Delivery

Department: Human Settlements

Currently pursuing or recently completed a Degree in:

• National Diploma in Built Environment (NQF 6)
• or Bachelor’s degree in Built Environment (NQF level 7)
• NB. candidate needs in-service training towards completion of studies

Duties: Assist in the coordination of procedural requirements associated with the delivery of human settlement. Project facilitation and management. Provide administrative support in relation to the unit. Assist in project management and facilitation and analysis of data and provide input for changes in policy and guidelines. Assisting in the interpretation and implementation of Human Settlement policies, legislation and acts.

Skills and Competencies: Computer literacy and Office Applications (Word, Excel and PowerPoint). Language proficiency (reading and writing) in English. Good communication skills. Coordination skills. Presentation skills (verbal and written). Conflict management skills. Basic knowledge of procurement processes. Knowledge of Human Settlements policies and legislation. Basic knowledge of project management.

Internship: Finance

Department: Human Settlements

Currently pursuing or recently completed a Diploma or Degree (6 or 7) in:

• Finance
• Accounting
• or Financial qualification

Duties: To ensure that budget preparations and allocation of resources is in aligned to CoJ priorities, Housing business plans are prepared and in accordance to MFMA and related Regulations. To maximize revenue collection and minimize accumulated debtors' accounts in arrears in order so that the Department can have adequate resources to maintain the rental units. To safeguard the Assets of the City of Johannesburg in accordance with MFMA and related GRAP standards. To participate in the procurement process for service delivery in compliance to MFMA, Treasury Regulations and CoJ-approved SCM policy. Assist in achieving effective and efficient expenditure management in compliance to MFMA and CoJ policies and reducing or illuminating unauthorized, irregular, fruitless and wasteful expenditure. Assist in complying with CoJ year-end processes in quest of obtaining a clean audit.

Skills and Competencies: Work independently. Work under pressure. Accountable and be able to maintain privacy and confidentiality. Knowledge of best accounting principles and practices. Computer literacy and Office Application. Communication and Organizational skills, Flexibility and Interpersonal skills, Analytical and research skills, Ability to plan, organize and prioritize work.

Internship: Business Management Support

Department: Human Settlements

Currently pursuing or recently completed a Degree in:

• National Diploma or Degree (NQF level 6 or 7 in Graphic Design or a related Art Design-based subject;
• Design portfolio and examples of work required;

Duties: Design or create communication materials through the use of technology, including computer software programmes. Consult and communicate on the design and production of communication materials. Using technology and graphic design tools to create visual products for use of dissemination on the department’s communication platforms.

Skills and Competencies: Strong Computer Literacy and Office applications. Artistic and creative. Sound presentation, verbal, visual and written communication skills. Ability to work independently after receiving initial guidance. Organizational skills. Detail-oriented and team player. Flexibility/adaptability. Interpersonal abilities. Ability to plan, organize and prioritise work. Creative problem-solving. Familiarity with Computer Applications Technology/Design software. Understanding of HTML, and other web design applications. Planning and organizing. Language proficiency (reading and writing) in English;

Internship: Media, Public Relations and Channel Marketing Specialist

Department: Group Finance

Degree in:

• Journalism.
• Communications
• Public Relations
• Media Studies

Duties: Plan, develop, implement, track and manage. Media, public relations and channel marketing campaigns across all the media channels. Create and maintain a favourable brand image of Group Finance and the City’s services and its products.  Manage the Department’s and Joburg brand and raise awareness of the city’s priorities, programmes and projects. Build relationships and respond to media questions/queries of print and online residents and customers in a timely, accurate and honest manner. Build relationships and work effectively with colleagues to disperse appropriate media, public relations and channel marketing communications content. Review and monitor the effectiveness of Group Finance and the city’s print, electronic, digital and online media activities and assess it against goals (e.g. ROI and KPIs). Research emerging technologies and trends and provide thought leadership and perspective for adoption where appropriate. Manage the outcomes associated with the utilisation, productivity and performance of staff in the media and public relations sub-unit;

Skills and Competencies: Sound knowledge of creating relevant media lists specific to events/press releases. Knowledge of local government and relevant legislation, current affairs, and South African media both print and electronic. Knowledge of Batho Pele and Corporate Governance principles. Conceptualizing and executing briefs/[presentations.  Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused. Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism.

Internship: Marketing Specialist - Graphic Designer

Department: Group Finance

Diploma / Degree in:

• Graphic Design
• Graphic Design and Digital Media
• Marketing
• Web Design
• or related field;

Duties: Develops, conceptualises, plans, designs, and produces a wide range of specialized graphic and/or illustrative material, to include multimedia concepts, as appropriate for all marketing strategies and campaigns across all units. Managing the Group Finance channels (touch points) – emails, websites and raising awareness of the City’s priorities, programmes and projects. Build relationships and respond to the questions / queries of Group Finance Units in a timely, accurate and honest manner. Review and monitor the effectiveness of the City’s, Group Finance, Municipal Entities graphic design activities and assessing them against goals (e.g., ROI and KPIs). Do research of emerging technologies and trends and providing thought leadership and perspective for adoption where appropriate. Manages the outcomes associated with the utilisation, productivity and performance of staff in the graphic design sub-unit.

Skills and Competencies: Solid knowledge of CorelDRAW® Graphics Suite, Adobe Creative Cloud, website analytics tools (e.g., Google Analytics, WebTrends) and Search Engine Optimization (SEO) techniques. Working knowledge of ad serving tools.  Working knowledge of HTML, CSS, and JavaScript development and constraints. Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused. Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism.

Internship: Environmental Awareness and Partnerships

Department: Environmental and Infrastructure Service Department (EISD)

Diploma/Degree in:

• Environmental Management,
• Environmental Sciences,
• Conservation Management
• or closely related disciplines

Duties: Implement the Environmental Education and Awareness (EEA) Strategy and related policies through relevant stakeholder committees. Coordinate the rendering of corporate environmental education and capacity-building functions through the facilitation of environmental communications and provision of awareness support to the department. Facilitate the provision of community outreach and stakeholder engagement functions through managing external environmental education and awareness, as well as education programmes planning and reviews. Contribute to business planning and reporting activities of the sub-unit. Comply with the Performance Management Strategies of the City.

Skills and Competencies: Knowledge and understanding of environmental issues and relevant legislation. Understanding of environmental education principles/approaches. Good time management skills. Creative problem-solving. Good multi-tasking skills. Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused. Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism.

 

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