Current jobs related to Consultant, Complaints Remediation - Johannesburg - Standard Bank Group

  • First National Bank

    1 month ago

    Johannesburg, Saudi Arabia First National Bank Full time

    First National Bank (FNB): Call Centre Agents   As part of our team in FNB Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective...

Consultant, Complaints Remediation

2 months ago

Johannesburg, Saudi Arabia Standard Bank Group Full time

Job Description

  • To analyse and interpret all customer service failures logged across Business and Commercial Clients South Africa and its value chain in order to identify problem areas that require further investigations and put pro-active measures in place to prevent reoccurrences.

Qualification

  • Relevant Banking Degree

Experience 

  • 3-4 years experience of working in a Financial Services environment with knowledge of its associated products, processes and systems
  • Experience in complaints management and application of complaints regulations e.g., Financial Sector Conduct Authority, Treating Customers Fairly, etc.
  • Experience in data analysis, problem identification and reporting

Additional Information

Behavioural Competencies

  • Convincing People
  • Embracing Change
  • Making Decisions
  • Thinking Positively
  • Articulating Information