Senior Quality Assurance Analyst

4 weeks ago


Riyadh, Saudi Arabia Saudi Telecom Company Full time
Job SummaryJobs at this level are responsible for undertaking the implementation of quality control measures, documenting QPI’s for business as well as technology processes, architecture, systems and other applications, managing audits and resolving quality non – compliances. In addition, they are responsible for undertaking the analysis of vendor performance, and recommending quality related improvements to operational processes.Key Responsibilities
  • Manage quality of calls across Call Centers & Billing Operations through sampling to ensure consistency and quality of customer service
  • Conduct mystery calls to the Call Centers in order to spot check quality
  • Manage quality of agent interaction through a closed loop quality assurance system to improve agent productivity (call monitoring, KPIs, etc.)
  • Ensure training needs are captured and communicated to Training section
  • Manage implementation of shift scheduling
  • Develop improvement initiatives on measuring quality across Customer Care
  • Capture information on employees performance based on a comprehensive performance model
  • Ensure all Call Centers KPIs are being met as required; conduct root cause analysis and escalate issue when necessary
  • Ensure STC customer experience and customer satisfaction standards are being followed by partner
  • Prepare investigation reports in order to monitor employees behavior and update VP on a daily/weekly/monthly basis on issues related to inspections
  • Conduct planned and unplanned audits and business reviews to address any incompliance issues
  • Escalate system issues
  • Develop and improve Customer Care sector processes
  • Ensure proper implementation of non-system related policies, and procedures for call centers
  • Audit call centers on policies and procedures implementation
  • Develop new procedures and policies when required
  • Provide pro-active quality management support to the assigned projects
Education level/MajorBachelor’s degree in Business Administration, Engineering or a related disciplineYears of Experience2 - 4 years of experience in the quality/knowledge management at technology/telecommunication industry.Desired Skills & Knowledge
  • Intermediate proficiency in business acumen
  • Intermediate proficiency in STC’s products/services
  • Intermediate proficiency in sales planning and process
  • Intermediate proficiency in recognizing needs and targeting customers


  • Riyadh, Saudi Arabia Antal International Network - IME Full time

    IT Quality Assurance Analyst to play a pivotal role in ensuring excellence. Will collaborate closely with various departments to execute and validate test cases, ensuring deliverables meet stringent quality standards. Attention to detail, analytical skills, and problem-solving aptitude will be critical for success in this role. **Responsibilities**: -...


  • Riyadh, Saudi Arabia WaterTread Consultants Pvt. Ltd. Full time

    Deep knowledge of quality assurance terminology, methods, and toolsSuperb analytical skills, including database management, API testing etc.Excellent analytical, problem-solving, and decision-making skillsProficiency in best practices for testing, version control, and defect management tools, test management tools e.g., HP Quality center or othersHands-on...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Telecom Company Full time

    Job SummaryJobs at this level are responsible for undertaking the implementation of quality control measures, documenting QPI's for business as well as technology processes, architecture, systems and other applications, managing audits and resolving quality non – compliances. In addition, they are responsible for undertaking the analysis of vendor...


  • Riyadh, Saudi Arabia Alfanar Full time

    Education and Skills: Bachelor's degree in a related field, such as engineering, science, or quality management. Recognized certifications in quality assurance are an added advantage.Practical experience: Experience in the field of quality assurance, with a deep understanding of various quality assurance concepts, tools and frameworks.Technical...


  • Riyadh, Saudi Arabia Alfanar Full time

    Education and Skills: Bachelor'sdegree in a related field, such as engineering, science, or qualitymanagement. Recognized certifications in quality assurance are anadded advantage.Practical experience: Experiencein the field of quality assurance, with a deep understanding ofvarious quality assurance concepts, tools andframeworks.Technical Knowledge:...

  • Quality Assurance

    7 hours ago


    Riyadh, Saudi Arabia Alwasail Industrial Company Full time

    Position: Quality Assurance .Location: Al-Qassim, Saudi Arabia.Requirements 1 to 3 years of related experience.Educational qualification; bachelor’s degree in chemistry.Courses in Quality Field (ISO9001).Good speaking and writing English skills.


  • Riyadh, Saudi Arabia Saudi Telecom Company Full time

    Job SummaryThe role holder is responsible for managing and maintaining quality assurance standards for STC activities and operations to ensure continual improvement in quality standards and operations at all times. The role holder is also responsible for defining and monitoring the implementation of quality audit guidelines pertaining to data gathering and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Telecom Company Full time

    Job SummaryThe role holder is responsible for managing and maintaining quality assurance standards for STC activities and operations to ensure continual improvement in quality standards and operations at all times. The role holder is also responsible for defining and monitoring the implementation of quality audit guidelines pertaining to data gathering and...


  • Riyadh, Saudi Arabia JASARA Program Management Company Full time

    Educational Qualifications: The applicant ispreferred to have a bachelor’s degree in engineering or arelated field. A higher degree such as a Master's inQuality Management or Engineering may give an additionaladvantage.Previous Experience: The candidate ispreferred to have at least 2 years of experience in the field ofquality assurance, with concrete...

  • Quality Analyst

    1 month ago


    Riyadh, Saudi Arabia Tafaseel Business Services Full time

    **Summary**: We are looking for a dedicated and detail-oriented Quality Analyst to join our call center team. The Quality Analyst will be responsible for ensuring exceptional service quality during customer interactions. You will play a vital role in maintaining our high standards of customer satisfaction and continuous improvement. **Responsibilities**: -...

  • Quality Assurance

    1 month ago


    Riyadh, Saudi Arabia Namaa World Co Full time

    **1 Years of Experience**: - **Quality assurance and facilitation of User Acceptance Testing**: - **Executes UAT test cases.**: - **Shape test phases, creating test strategies, approaches, and plans**: - **Manage test execution activities** **Salary**: ﷼6,000.00 - ﷼7,000.00 per month Ability to commute/relocate: - Riyadh: Reliably commute or...


  • Riyadh, Saudi Arabia dar al riyadh Full time

    Have a bachelor's degree inengineering, computer science, science, or a relatedfield.Deep knowledge of the concepts of qualityassurance and total quality management.Ability todevelop and implement quality assurance and quality controlplans.Ability to analyze data and use different toolsand techniques to ensure quality.Knowledge ofinternational and local...


  • Riyadh, Saudi Arabia InnovationTeam Full time

    InnovationTeam is a forward-thinking technology company that specializes in providing innovative solutions to businesses. We are currently seeking a talented Quality Assurance Engineer to join our team. At InnovationTeam, we value innovation, collaboration, and continuous learning. We offer a flexible and inclusive work environment, where your contributions...

  • Senior Chemist

    3 weeks ago


    Riyadh, Saudi Arabia MenaBev Full time

    Ensure the implementation of the quality assurance system, conducts quality audits and monitors and records results from processes and procedures within manufacturing and ensure ongoing reliability of the manufacturing process. Oversight and conduct QA activities (RM/FG inspection, line Quality operations) that ensures the on-time delivery of accurate...


  • Riyadh, Saudi Arabia Squadio Full time

    Squadio is a Global Remote-first IT service provider headquartered in Riyadh KSA with Delivery Centers in Egypt and KSA. Our distributed teams are located in Tunisia, Egypt, KSA, Palestine, Nigeria & India. We were founded in 2011 in Riyadh, KSA, as an app development company (previously Ibtikar technologies) successfully pivoted our model to support the...

  • Senior Chemist

    3 weeks ago


    Riyadh, Saudi Arabia MenaBev Full time

    Ensure the implementation of thequality assurance system, conducts quality audits and monitors andrecords results from processes and procedures within manufacturingand ensure ongoing reliability of the manufacturingprocess.Oversight and conduct QA activities(RM/FG inspection, line Quality operations) that ensures theon-time delivery of accurate results and...


  • Riyadh, Saudi Arabia Alfanar saudi Full time

    Bachelor's degree in computerscience, software engineering, or related field.Deepunderstanding of software quality assurance concepts and testingprocesses.Extensive knowledge of software testingmethods and system testing tools.Ability to develop andimplement testing and assurance strategies for softwaresystems.


  • Riyadh, Saudi Arabia Mozn Full time

    A rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of...


  • Riyadh, Saudi Arabia NEOM Full time

    Monitor all operations that affect quality.Oversee the quality control process for aquatic live animal production and processing.Ensure all legal standards are met, ensure compliance with health and safety regulations and local laws.Develop and implement quality assurance policies and procedures.Conduct regular inspections and audits of facilities and...

  • Data Analyst

    3 weeks ago


    Riyadh, Saudi Arabia The Professionals Full time

    Master data management, includingcreate, update and delete.Manage users anduser roles.Provide quality assurance ofimported data, and work with quality assurance analysts ifrequired.Commissioning and decommissioningdatasets.Processing confidential data andinformation in accordance withguidelines.Assist in the development ofreports and analysis.Manage and...