Business Analysis Specialist

1 month ago


Riyadh, Saudi Arabia Saudi Telecom Company Full time
Job SummaryJobs at this level are responsible for participating in the development of strategy, goals, initiatives, performing assisting seniors in advanced and technically complex data, information analysis by managing data collection, performing complex analyses and reviewing all documented reports.Key Responsibilities
  • Define and develop customer experience KPIs and manage performance tracking system, and follow-up on customer experience and satisfaction improvement initiatives in coordination with related stakeholders
  • Design and run customer experience surveys, fielding of surveys, and reporting on a periodic basis on customer satisfaction
  • Participate in planning STC’s analysis and reporting projects, by providing all relevant statistics and documentation, in a timely manner.
  • Participate in performing complex analysis of STC’s business, market and performance data and reviews all relevant reports to ensure accuracy.
  • Participate in implementation of analysis and reporting procedures in compliance with all relevant procedural, documentation and legislative requirements.
  • Conduct feasibility studies, participates in preparing market forecasts and activity plans, and assists in tracking progress and business outcomes.
  • Liaise with key stakeholders both within and outside the organization to ensure that all analysis and reporting related matters are addressed and managed efficiently.
  • Drive ongoing market research (questionnaires, focus groups, etc.) on customer experience and satisfaction
Education level/MajorBachelor’s or Master degree in Business Administration, Marketing, MISYears of Experience4-6 Years’ experience in Customer experienceDesired Skills & Knowledge
  • Intermediate proficiency in business acumen
  • Intermediate proficiency in data collection and analysis
  • Intermediate proficiency in reporting skills
  • Intermediate proficiency in relevant reporting software and tools


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