National Manager Commercial Lines CPT/JHB
1 month ago
Role Purpose
To manage the commercial underwriting function across all provinces to ensure that underwriting practices align to the organisation’s strategy and stakeholder expectations are met.
Financial:
- Take appropriate action to minimise cancellations
- Ensure and contribute to minimisation of general expenses.
Client:
- Ensure that all stakeholder e.g. clients, AE’s, insurers communication is accurate, timeous, professional and relevant
- Build and maintain mutually beneficial relationships with internal and external stakeholders
- Ensure and contribute to achieving own and company required client satisfaction targets
- Ensure relevant TCF objectives are achieved
Business Processes:
Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes but not limited to:
- To ensure that underwriting practices adhere to broader regulatory frameworks, industry best practice and organisational standards for service and quality
- To provide commercial lines advice to internal and external stakeholders
- Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
- Keep abreast of product and services available to the market and competitor movements
- Ensure that commercial underwriting practices adhere to compliance requirements
- Ensure effective complaint resolution within the required time lines
- Ensure service level agreements are met
- Develop and implement key metrics and dashboards to aid in decision making to ensure optimal team performance
- Conduct quality audits and take corrective action as required to ensure standard operating procedures are adhered to.
- Compile, and distribute reports to various stakeholders as required
- Assist with the design and implementation of training material and standard operating procedures
- Adhere to company mandates
- Participate and contribute projects
- Liaise with insurers on product development as well as audits
- Liaise with stakeholders to ensure continuous process improvement including automation and digitisation
Learning and Growth:
- Live the RBS values.
- Ensure continuous self-development.
- Share information and knowledge with the team.
- Ongoing training, coaching and mentoring of direct reports.
- Performance management of direct reports.
Requirements
Minimum Qualifications and Skills:
- Appropriate qualification
- RE5
- FAIS Compliant
- Excellent communication skills
- Excellent analytical skills
Strong leadership skills
Minimum Experience:
- A minimum 8 years’ experience in Commercial Underwriting
- A minimum of 5 years’ management experience in a similar role
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