Duties & Responsibilities

• Craft a variety of coffee, tea, and specialty drinks according to customer preferences and company recipes.
• Ensure consistency in taste and presentation of all beverages.
• Experiment with new recipes and seasonal drinks to enhance the menu.
• Greet customers warmly and create a friendly, welcoming atmosphere.
• Take accurate orders and provide information about the menu, including ingredients and potential allergens.
• Offer personalized recommendations based on customer preferences and feedback.
• Process payments efficiently, including cash, credit card, and mobile transactions.
• Handle customer inquiries and resolve any issues related to orders or payments.
• Maintain accurate cash register balances and report discrepancies to management.
• Regularly clean and sanitize the work area, including counters, machines, and seating areas.
• Follow health and safety guidelines to ensure a hygienic environment.
• Dispose of waste properly and manage recycling efforts.
• Monitor inventory levels and restock supplies as needed.
• Ensure all ingredients are fresh and stored correctly.
• Place orders for new stock and manage deliveries.
• Perform routine checks and maintenance on brewing equipment to ensure optimal performance.
• Troubleshoot and report any equipment issues to management.
• Keep equipment clean and in good working order.
• Prepare and serve food items such as sandwiches, pastries, and cookies.
• Ensure food items are fresh and presented attractively.
• Follow food safety guidelines and manage food storage.
• Adhere to all health and safety regulations, including proper food handling and sanitation practices.
• Stay updated on company policies and procedures.
• Participate in regular training sessions to maintain high standards of service.

Skills and Competencies

• Have good communication skills
• Must be able to use simple arithmetic, follow directions, remember orders, read, and write
• Must be able to work as part of a team or independently 
• Must have the stamina to work 45-50 hours per week.
• Previous experience as a barista or in a similar role. 
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Knowledge of coffee brewing techniques and equipment maintenance.

Qualifications

• National Senior Certificate
• Must have 3-5 years experinace in similar role