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Requirements

• Post graduate degree in business, social or behavioural science
• Industrial Psychologist preferred
• 3-5 years’ experience in Organisational Effectiveness
• Exposure to group facilitation and psychometric assessment feedback
• Registered with the HPCSA

Duties & Responsibilities

 INTERNAL PROCESS:

• Develop and drive group wide interventions that shape and embed the business culture and values in collaboration with leadership
• Design and drive the implementation of group wide culture assessment and leverage insights to shape interventions
• Conduct organisational diagnosis and interventions that improve organisational performance and productivity
• Develop and implement change and organisational development strategies and initiatives to support large-scale, complex organisational change initiatives
• Develop and drive the adoption of frameworks and tools that will enable business to drive, implement and sustain solutions
• Design and implement diagnostic frameworks, methodologies and tools to understand existing and new strategic and cultural issues and guide the implementation of interventions to address the concerns and opportunities identified
• Create and use diagnostic tools and monitor business results to determine the success of interventions and to design new interventions
• Act as subject matter expert and provide advice on matters within area or responsibility
• Keep abreast of trends, legislation and best practices within the organisational effectiveness field to influence and shape solutions and interventions
• Craft and guide the implementation of organisational effectiveness solutions across the people value chain to solve business problems and contribute to strategic intent of the business
• Create and leverage metrics to shape and inform solution design and impact metrics

CLIENT:

• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Define service practices which build rewarding relationships, encourage innovation and allows others to provide exceptional client service
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE:

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
• Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Encourage innovation, change agility and collaboration within the team

FINANCE:

• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy
• Identify solutions to enhance cost effectiveness and increase operational efficiency
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings