Job Description

• Manage ~1 or 2 direct specialist reports.
• Create and develop training strategy on a yearly/3-year basis according to Enterprise Sales Academy ESA initiatives and goals.
• Define the ESA Calendar by key initiatives, target and format and oversee the training budget by planning yearly activity and measuring results.
• Implement training guidelines in terms of Academy development levels, LMS and Training Tools, Training Organization, eLearning and communicate priorities and plans to operations.
• Communicate ESA training strategy and offerings to the Enterprise Sales teams across the MTN.
• Implement a tracking system/tool to measure progress against the goals of ESA. 
• Ensure operational trackers are updated and maintained.
• Ensure that the relevant ESA governance and operational committees are set up and run.
• Develop strong partnerships with Group Product, SME, LE and L&D teams to enable delivery of training content.
• Work closely with training vendors and suppliers to update and implement relevant content for the ESA training offerings.
• Procures and manages vendor relationships and contract negotiations related to learning & development.
• Ensure ESA communication strategy is built and implemented.

Responsibilities
Role Deliverables

• Enterprise Sales Academy ESA strategy, planning and execution.
• Operationalization of ESA.
• Meet ESA KPI’s as set by the GEBU head and LE head.
• ESA Team management.
• ESA Governance management and oversight.
• Enterprise internal EBU Customer service and satisfaction.

Role Dependencies

• Support from Local L&D teams, EBU Head, GEBU teams, GEBU Head
• Understanding of learning and development methodologies
• Alignment between OpCo and Group functions
• Understanding of Enterprise employee profiles and roles

Qualifications
Education:

• Minimum 4-year Academic Degree in Business, Management 
• Post graduate qualification
• MBA/CA/ Masters as advantage

Experience:

• At least 5-8 years relevant operations management or project management experience
• 5-8 years of experience at the Senior Management level in the telecom industry 
• Experience in developing and deploying project best practices, policies, procedures, and processes
• Experience in OpCo support

Competencies:

• Ability to foster strong cross-functional partnerships
• Extremely detail oriented with exceptional follow through skills.
• Possess a balance between analytical and creative thinking skills.
• Experience in designing and building e-learning modules for various audiences.
• Ability to maintain confidential information
• Business Acumen, Problem Solving, Information processing, Influencing others
• Data interpretation, Judgement, Continuous improvement, Reporting 
• Get it done, Communication, Innovative, Agile, Accountable
• Computer proficiency including Microsoft Office

Skills:

• Project Management
• Performance Management 
• Business / Process Analysis
• Internal and external Stakeholder/Relationship Management