Nexio: Technical Assistant Learnerships 2023
1 month ago
A Technical Assistant learner will receive training/mentorship within our Network Management Centre (Telecommunications) that currently deals with Event Management and Incident Management on a 24/7 basis,
Responsibilities:
Each learner will take responsibility for the following during the program:
- Monitoring of the network alarming.
- Timeous logging of incidents for alarms received.
- Timeous handover of incidents to all resolving parties.
- Facilitating site access calls and tracking of faults on the trouble ticketing system.
- Management and closing of incidents as per Fault management procedure.
- Understanding of all key performance indicators.
- Answer agreed percentage of voice calls and emails within allocated service time.
Requirements:
- Matric / Grade 12 or NQF level 5
Advantageous: IT Training/Qualifications or knowledge of IT essentials would be advantageous.
Skills and Competencies:
- Ability to think and interact logically.
- Excellent communication, interpersonal, Verbal & Written.
- Must be self-learning.
- People Skills and demonstrate the ability to work well with others, team work ethic.
- The ability to work under pressure and to tight deadlines.
- Willingness to assist with additional tasks given.
- Good judgment skills
- Behavioral traits such as attitude, motivation and time management.
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