Field Clinical Specialist

4 weeks ago

Riyadh, Saudi Arabia Boston Scientific Full time

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

Field Clinical Specialist (FCS) provides field/remote clinical, technical & educational support to assigned accounts at a Territory, Regional, National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.

 

 Responsibilities will include:

  • Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
  • Work is driven by Customer demand and pre-planned support requirements.
  • Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
  • Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
  • Supports Sales team to achieve projected sales goals and increase sales revenues.
  • Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within
  • hospital and to identify key decision makers in order to facilitate future sales.
  • Responds to complex and urgent customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
  • Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
  • Provides clinical education supported with scientific evidence on product usage and customer training.
  • Excellent knowledge in OR etiquette
  • 90% of FCS time should be in the Accounts or in the OR with KOL & high Implanters.  
  • Comfort in attending 5-6 cases per week with key surgeons across the territories. 
  • Initiate a detailed Market Segmentation & Account Mapping exercise.
  • Ability to establish an action Plan by Account By Surgeon
  • Actively Exploring new business opportunities

 

 

 What we are looking for:

  • More than 5 years of relevant experience in a technical role (field or remote)  
  • Experience in supporting clinically with medical devices, preferably in the hospital sector and in an OR setting.
  • Bachelor's degree
  • Good English level
  • Availability to travel up to 90% of the time

 

 

Requisition ID: 583738

 

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

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