Teaching Operations Manager KSA

3 weeks ago

Riyadh, Saudi Arabia Talent Pal Full time

Teaching OperationsManagerKSA


Date:22 Apr 2024

Location: Riyadh Middle Eastand North Africa SA

Company:British Council

Wesupport peace and prosperity by building connections understandingand trust between people in the UK and countries worldwide.

We work directly with individuals to help themgain the skills confidence and connections to transform their livesand shape a better world in partnership with the UK. We supportthem to build networks and explore creative ideas to learn Englishto get a highquality education and to gain internationallyrecognised qualifications.

Working with peoplein over 200 countries and territories we are on the ground in morethan 100 countries. In 202122 we reached 650 million people. RolePurpose To control the cost of thecountry teaching operation including effective teacher utilisationplanning management of indirect costs and process improvements toimprove margins. Responsible for the effective management of theteaching operations team ensuring they operate in budget and inaccordance with regional and SBU strategies.

MainAccountabilities:
Servicedelivery
  • Working with theCluster Operations Lead translates Regional English Strategies into13 year Operations plan including continual improvement to globalstandards effective integration of new products/services /deliverymethods and process/ systemschanges.
  • Implements a range of standardisedoperational procedures and systems within the Teaching Centre(s) toachieve specified clearly measurable targets (revenue volume timeand/or cost).
  • End to end oversight ofoperational planning logistics resourcing service deliveryperformance /standards and effective capacity management for thecountry.
  • Agrees SLA (Service Level Agreement)requirements and performance management of supportingfunctions/external suppliers.
  • Provides supportand oversight to student administration including transfers waitinglists absences.
  • Identifies and shares examplesof best practice with Cluster.
  • Works with theCommercial Manager to anticipate demand and liaises with internaland external stakeholders to utilise internal classroom space andsource external space against demand.
  • Managesthe day to day logistics of the Teaching Centre includingtimetabling cover and duty rota using agreedtemplates.
  • Sets up maintains and communicatesthe academic calendar using agreedtemplate.
  • Manages academic processes such asattendance academic records reports and certificates according toproduct and service guidelines ensuring compliance with TCMSacademic management policies andprocesses.

Relationshipand Stakeholdermanagement
  • Develops andmaintains excellent relationships and communication with internalstakeholders across a range of business and geographical areas toinform and enable mediumterm innovation and improvements in thequality of teaching delivery.
  • Builds goodworking relationships with corporate stakeholders including TaxLegal and Information Governance.
  • Managessafeguarding of Young Learners and parent engagement for thecountry.
  • Ensures customer complaints and issuesare resolved within according to agreed process andSLA.

Analysisand Reporting
  • Supportsbusiness process improvement through reviewing data analysingoutcomes and providing recommendations to the Cluster OperationsLead.
  • Reports on teacher utilisation usingagreed regionaltemplates.

Riskand compliance
  • Usesstandardised processes to monitor compliance with agreed riskmanagement procedures relevant to teaching delivery (e.g. childprotection security policies financial protocols antifraudmeasures). Highlights to senior managers any instances ofnoncompliance.
  • Ensures team receive andmaintain appropriate induction/training in all relevant riskmanagement procedures.
  • Uses standard corporateprotocols to assess a range of risks in teaching delivery conductsrisk assessments of teachingpremises.

Commercialand/or financialmanagement
  • Responsible foraccuracy of student financial and registration data includingmanagement of debtors and refunds; Teaching Centre financialrecords as per audit requirements and hourly paid teacher and YLAssistant pay claims.
  • Accurate and timelycompletion of FCCF requirements including income reconciliationscash flow and deferred income.
  • Manages theresourcing and administration for freelance staff (Teachers YoungLearner Assistants) including overseeing pay claims managing leaverota and timetabling.
  • Oversees and coordinatesstock management and inventory for teachingcentre.

Leadership& management
  • Plansand prioritises countrys operational activities and supports teamdevelopment towards effective delivery of services and delivery ofwork plan.
  • Manages day to day performance ofcountry operations team Motivates and encourages team performanceaddressing sickness discipline etc. to ensure high quality servicedelivery is maintained at all times.
  • Tasks andcoordinates others (e.g. third party suppliers external partners)to complete activities in accordance with agreed service delivery/contractual requirements (e.g. cost schedules time deadlinesetc.).

About You(essential requirements for therole):
  • Experience ofoperations management with exposure to streamliningoperations.
  • Experience of costmanagement.
  • Experience of successfully deliveryof business processimprovement.

DesirableRequirements:
  • Experience ofworking as part of a dispersed team
  • Experienceof implementing change.
  • Experience ofoperations within teachingdelivery

FurtherInformation
  • Number ofpositions: 1
  • Location:KSA
  • Deadline to receive applications: May 62024
  • Contract and PB: FTCPB6


Please note that all applications should be submitted inEnglish only.
It is advisable to applyin advance to avoid any technical issues at the lastmoment
A connected and trusted UK in a more connected and trusted world.
EqualityDiversity and Inclusion (EDI)Statement
The British Council is committed to policies and practices ofequality diversity and inclusion across everything we do. Wesupport all staff to make sure their behaviour is consistent withthis commitment. We want to address under representation andencourage applicants from underrepresented groups in particular butnot exclusively on grounds of ethnicity and disability. Alldisabled applicants who meet the essential criteria are guaranteedan interview and we have Disability Confident Employer Status. Wewelcome discussions about specific requirements or adjustments toenable participation and engagement in our work and activities.
TheBritish Council is committed to safeguarding children young peopleand adults who we work with.
We believethat all children and adults everywhere in the world deserve tolive in safe environments and have the right to be protected fromall forms of abuse maltreatment and exploitation as set out inarticle 19 UNCRC (United Nations Convention on the Rights of theChild) 1989.
Appointment to positions where there is direct involvement withvulnerable groups will be dependent on thorough checks beingcompleted; these will include qualification checks reference checksidentity & criminal record checks in line with legalrequirements and with the British Councils Safeguarding policiesfor Adults and Children.
If youhave any problems with your application please email confidential
Pleasenote: Applications to this role can only be considered when madethrough the Apply section of our careers website. Our ASK HR emailis only to be used in case of a technical issue encountered whenapplying through the careers website. Emails with supportingstatements and CV/Resumes sent to this email address will not bereviewed and will be deleted.

This job hasbeen sourced from an external job board.
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