Senior Officer

1 month ago


Jeddah, Saudi Arabia Talent Pal Full time

**Keyresponsibilities**:

  • Overseeing andassessing customer service staff activities and providing them withregular performancerelated feedback.
  • Strategizing and monitoring the daily activities ofcustomer service operations including preparing of customer serviceteam duty rosters scheduling annual leave for staff etc.
  • Assisting customer service staff with duties whererequired.
  • Investigating and solving complaintsreceived from customers.
  • Monitoring andauthenticating claims and refund requests received fromcustomers.
  • Monitoring the contact centreperformance and providing regular feedback to improveperformance
  • Liaise and engage with PortAuthority (Mawani) customer support team to provide timely responseto tickets assigned through Ministry of Transport (MOT) CRMportal.
  • Using JIRA platform to raise ticketsto support and resolve issues faced by DPW Cargoes Community System(CCS) users.
  • Training staff in areas ofcustomer service functions and company policies and familiarizingthem with DPW digital platforms.
...

**Qualifications Experience and Skills**:

  • Bachelor degree in relevant major
  • Able to communicate effectively in English / Arabic(Verbal / Written)
  • Min. 3 years of workexperience in a supervisory role in Customer Service
  • Team handling skills
  • Proficiency inmanaging Customer Relationship Management (CRM) systems and digitalplatforms.
  • Proficiency in MS office Word ExcelPowerPoint

Thisjob has been sourced from an external job board.
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