Food and Beverage Officer

4 weeks ago


Al Khobar, Saudi Arabia Accor Hotels Full time

Rolesand Responsibilities:

  • Respondto customer queries in a timely and accurate way, viaphone,

  • Identifycustomer needs and help customers use specificfeatures

  • Updateour internal databases with information about technical issues anduseful discussions withcustomers.

  • Monitorcustomer complaints on social media and reach out to provideassistance

  • Sharefeature requests and effective workarounds with teammembers.

  • Informcustomers about new features andfunctionalities

  • Gathercustomer feedback and share with our Product, Sales and Marketingteams

  • Assistin training junior Customer SupportRepresentatives.

  • Candidateshould possess excellent oral and written communicationskills

  • Candidatewith good customer service skills would bepreferred

  • Candidateshould have 0-8 year of experience in Customer Support VoiceProcess.

  • Priorexperience in Customer service industry will be an addedadvantage.

  • Shouldbe open to work in Night shifts / RotationalShifts.

  • Candidateswith backlogs/arrears in their degree are noteligible

  • Responsiblefor dealing with Domestic & InternationalClients

  • Responsiblefor dealing with ClientsQueries.

RequirementsandSkills

  • Experienceas a Customer Support Specialist or similar CSrole.

  • Familiaritywith our industry is aplus.

  • Experienceusing help desk software and remote supporttools

  • Understandingof how CRM systemswork

  • Excellentcommunication and problem-solvingskills

  • Multi-taskingabilities

  • Patiencewhen handling toughcases

HiringDomains.

Healthcare.
Banking.
Finance.
E-Commerce.
Telecom.
Insidesales.

Eligibility.

Graduate Freshers / Undergraduate with canapply

Excellent and fluent English communicationskills
0. to 8 year Experience in Customer Support / Any internationalBPO.

Interviews- Monday toSaturday
Timings- 11.00AM to 3.00PM.






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