Operations Manager

4 weeks ago

Jeddah, Saudi Arabia Whitecollars Full time

CompanyOverview:

Our client is a Saudiretail and Ecommerce company working in the field of homefurnishings since 1997 they specialize in premium bedding and homeaccessories in the Saudi market. They import highquality goods fromaround the world (Europe Asia and the Arab region) and offer a widevariety to meet all customer preferences. Their core commitment isto provide top quality at reasonable prices ensuring accessibilityfor all.

About theRole:

As the Operations Manageryou will be responsible for managing the daytoday operationsstreamlining processes and ensuring the efficient delivery ofproducts and services to our customers. The ideal candidate willhave a strong background in operations management excellentleadership skills and a passion for driving continuousimprovement.

Responsibilities:

StrategicPlanning:

  • Develop andimplement operational strategies to optimize efficiency reducecosts and enhance customersatisfaction.
  • Collaborate with seniormanagement to align operational goals with overall businessobjectives.
  • Conduct regular analysis of markettrends customer feedback and competitor activities to identifyopportunities forimprovement.

Retail andCustomer Service:

  • Applyretail expertise to enhance customer experience andsatisfaction.
  • Implement strategies to improvecustomer service processes and ensure a positive retailexperience.

Warehouseand InventoryManagement:

  • Oversee thedaily operations of the warehouse including receiving storage anddistribution of goods.
  • Implement best practicesfor inventory management including accurate tracking cycle countingand stock rotation.
  • Optimize warehouse layoutand organization to maximize space utilization and minimizeerrors.

Logistics andOrderFulfillment:

  • Ensuretimely and accurate processing of orders shipments and deliveriesto meet customer expectations.
  • Coordinate withlogistics partners to optimize transportation routes reduce leadtimes and minimize shipping costs.
  • Monitororder fulfillment metrics and implement process improvements toenhance efficiency andaccuracy.

TeamLeadership andDevelopment:

  • Lead andmentor the operations team providing guidance training andperformance feedback to drive continuousimprovement.
  • Foster a culture of collaborationaccountability and excellence within the operationsdepartment.
  • Identify training needs andprofessional development opportunities for team members to enhanceskills andcapabilities.

ProcessImprovement and QualityAssurance:

  • Analyzeoperational performance metrics to identify areas for improvementand implement corrective actions.
  • Conductregular audits and quality inspections to ensure compliance withsafety regulations quality standards and operationalprocedures.
  • Implement quality assuranceprocesses to minimize errors defects and customercomplaints.

CrossFunctionalCollaboration:

  • Collaboratewith crossfunctional teams including marketing and procurement toalign operational processes with businessobjectives.
  • Participate in crossdepartmentalmeetings and initiatives to drive alignment and coordination acrossthe organization.
  • Communicate effectively withinternal stakeholders to provide updates address concerns andsolicitfeedback.

Complianceand RiskManagement:

  • Ensurecompliance with safety regulations quality standards andoperational policies and procedures.
  • Identifyand mitigate operational risks including supply chain disruptionsinventory shortages and security threats.
  • Stayinformed about industry regulations market trends and emergingtechnologies to anticipate challenges andopportunities.

JobRequirements:

  • Bachelorsdegree in Business Administration Supply Chain ManagementOperations Management or a relatedfield.
  • Proven experience in operationsmanagement preferably in the retail or ecommerceindustry.
  • Strong understanding of warehouseoperations logistics inventory management and order fulfillmentprocesses.
  • Excellent leadership and teammanagement skills with the ability to motivate and inspire adiverse workforce.
  • Strategic thinker with theability to develop and execute operational plans to achievebusiness objectives.
  • Analytical mindset withproficiency in data analysis performance metrics and processimprovement methodologies.
  • Excellentcommunication and interpersonal skills with the ability tocollaborate effectively across departments and levels of theorganization.

CoreCompetencies:

  • Leadership.
  • StrategicThinking.
  • OrganizationalSkills.
  • Communication.
  • TeamManagement.
  • Problemsolving.
  • Adaptability.

RemoteWork :

No

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