Telco Business Analyst with Siebel Expertise
1 month ago
Location:SaudiArabia
CompanyOverview:
We are currently seekinga seasoned Business Analyst with expertise in thetelecommunications (telco) industry for a contract role based inSaudi Arabia. Our client a prominent multinational technologycompany is looking for a dynamic individual with extensiveexperience in Siebel to join their team and drive strategicinitiatives in the telcosector.
KeyResponsibilities:
Utilizeindepth knowledge of the telecommunications industry to analyzebusiness processes systems and operations with a focus on SiebelCRM solutions.
Collaborate closelywith telco clients to understand their specific businessrequirements challenges and objectives ensuring alignment withindustry best practices andstandards.
Lead the requirementsgathering process eliciting and documenting functional andtechnical specifications for Siebel CRM enhancements customizationsand integrations.
Work closelywith crossfunctional teams including developers project managersand business stakeholders to translate business requirements intoactionable plans anddeliverables.
Conductcomprehensive impact assessments feasibility studies and riskanalyses to support decisionmaking and prioritize projectinitiatives effectively.
LeverageSiebel expertise to design and configure CRM solutions customizeworkflows and implement enhancements that optimize businessprocesses and drive operationalefficiency.
Provide ongoingsupport and guidance to telco clients addressing inquiriestroubleshooting issues and delivering training sessions to endusersas required.
Collaborate withvendors partners and thirdparty providers to evaluate newtechnologies tools and solutions that can enhance Siebel CRMfunctionality and meet evolving businessneeds.
Stay abreast of industrytrends regulatory requirements and emerging technologies in thetelco sector and proactively share insights and recommendationswith internal stakeholders.
Drivecontinuous improvement initiatives identify opportunities forprocess optimization and automation and contribute to the overallgrowth and success of the telco businessunit.
Qualifications:
Minimumof 5 years of experience as a Business Analyst with a strong focuson the telecommunicationsindustry.
Proven expertise inSiebel CRM with extensive experience in design configurationcustomization andimplementation.
Deep understandingof telco business processes customer lifecycle management andindustryspecific challenges andtrends.
Excellent analyticalskills with the ability to translate complex business requirementsinto actionable plans andsolutions.
Strong communicationpresentation and stakeholder management skills with the ability tointeract effectively with clients vendors and internalteams.
Relevant certifications inbusiness analysis project management or Siebel CRM are highlydesirable.
Thisis a unique opportunity for a talented Business Analyst withspecialized knowledge of the telecommunications industry andexpertise in Siebel CRM to contribute to transformative projectsand drive innovation within a leading technology organization. Ifyou meet the qualifications and are passionate about making adifference in the telco sector we encourage you to apply and bepart of our dynamicteam.
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