Operations Associate

4 weeks ago


Riyadh, Saudi Arabia Joi Gifts Full time

Joi Gifts is the region's leading online gifting marketplace. We are a team of ambitious humans fueled by our purpose to make the world a happier place, one gift at a time. We currently operate in 8 countries and 22 cities across the region, and we're just getting started At Joi Gifts, we exist to create authentic connections and strengthen bonds between people by enabling them to gift their loved ones seamlessly.

We are looking for an ambitious Operations Associate in Riyadh, KSA to help Joi become the world's most customer centric gifting company. The ideal candidate will have been successful in managing delivery and logistics at an existing retailer in Riyadh. A background in dispatch, delivery services and/or the flowers business is a plus. You must possess drive and a hunger for success, and the ability to deal with uncertainty while building a best-in-class logistics operation to ensure on-time deliveries for all Joi orders. Candidates should be highly competent, results-oriented, have exceptional communications skills, a proven track record of success, and be solid team players. All applicants must be ready to start immediately.

Responsibilities:

  • Day-to-day operations, including logistics, order tracking, and timely delivery
  • Play a significant role in long-term planning, including an initiative geared towards operational excellence
  • Demonstrate leadership and vision in managing staff groups and major projects or initiatives
  • Develop budget and manage costs accordingly
  • Manage efficiency of resources and staff to minimize cost of delivery for every order
  • Manage the movements of goods/products into and out of production facilities

Requirements and Qualifications:

  • Minimum 2 years' experience in Logistics and Operations Management
  • Fluent in Arabic and English is required, with strong interpersonal communication skills and ability to interface effectively with individuals at various levels, both internally and externally.
  • Experience building and managing delivery vehicle fleets and third parties
  • Proven analytical skills and demonstrated ability to manage the business 'by the numbers'. Must be metrics-driven
  • Excellent understanding of e-commerce 
  • Extraordinary work ethic with strong organizational skills, along with the ability to prioritize and multitask 
  • Ability to operate under high stress with firm deadlines, and comfortable working non-normal hours 
  • Develops original ideas, approaches and solutions to typical, unusual or difficult situations or problems
  • Ability to quickly grasp concepts/ideas, and thrive in a fast-paced, high-energy environment as a team player
  • Prior experience in MENA is preferred.


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