Service Desk Operation ManageEngine

Found in: Talent SA C2 - 7 days ago


Jeddah, Saudi Arabia Alnafitha IT Full time
Job Description

.        Manage the service center system andcontrol center ManageEngine Service Desk Plus and ManageEngine Desktop Central.

·        Provide Technical support fortechnical support engineers.

·        Manage the powers of user services andtechnical support engineers in the system.

·        Educate users about the features andmethods of using the system.

·        Communicate with the companydeveloping the system to implement improvements and fix technical problems.

·        Assisting infrastructure engineerswith technical support for networks and infrastructure.

·        Provide all Levels support monitoring and managing tickets.  


·      Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders.  


·        Complete tickets for ITService Desk inquiries and follow-ups to ensure tickets are updated andacknowledged to the point of verifying completion and closing them out.  

·        Limiting the management of IT assets



Requirements

·        Practicalexperience in the field of information technology for a period of not less than3 years.

·        Degrees in thefield of computer science, network engineering, IT infrastructure, and technicalsupport.

·        Experience andknowledge in managing the ManageEngine service center system and control center.

·        ITIL Expert (Must).

·        MCSA Certified (Must).

 



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