Communication & Patient Engagement Specialist

3 weeks ago


Riyadh, Saudi Arabia Roche Farma España Full time
The Position

Communication & Patient Engagement Specialist

Purpose

  • The Communication & PA Specialist is dedicated to executing through digital and non digital channels to provide meaningful content and interactions that raise awareness of our collective purpose and strengthen key relationships, both internally and externally
  • You are forward-looking and drive innovation. You support and scale experimentation and identify opportunities to build better communication and patient engagement

Responsibilities

  • Communication channel management - create the communication content strategy for all channels at the affiliate level
  • Monitors quality and consistency of material and content that is timely, relevant and on-brand
  • Builds and maintains important relationships, including strong and lasting relationships with internal stakeholders and Patient Advocacy Groups (PAGs)
  • Connects with different teams within the local, regional and global Roche organization to share and learn best practices
  • Collaborate with several stakeholders to plan and execute communication activities that fill the needs of our affiliate
  • Create fit-for-purpose communications, including writing and editing of content for (materials, town halls, video scripts/messages, briefings, fact sheets, instructional guides, intranet pages/stories, talking points for leaders, presentations, pitches, and events)
  • Coordinating, participating and leading engagement with PAGs to build patients' capabilities by supporting them with sufficient knowledge and skills
  • Drive all relevant patients and PAGs interactions (Events, disease area awareness or educational programs/campaigns & materials)
  • Ensuring inclusive patient journey mapping an insight generation to set priorities
  • Lead and coordinate the implementation of Patient Educational Programs in collaboration with relevant stakeholders
  • Administrative liaison and lead on archiving documentation
  • Work in different stages of communication projects from start to finish (e.g., planning and executing campaigns to create awareness, understanding, and adoption)
  • Staying on top of current events and researching industry trends to incorporate it into your work as well as conducting research for projects and initiatives

Capabilities

  • Ability to pitch story ideas, engagement opportunities, and fresh content/concepts to further engage with stakeholders
  • You have a deep passion for learning and growth. Seek to anticipate and communicate current & future trends
  • Passionate by new digital solutions: You take the advantage of data to underlay your decision- making
  • Project Management: You are well organized and you are able to use agile methodologies in your daily work
  • Agile mindset: customer centricity, embracing change, learning quickly, collaborative attitude, openness to feedback, resilient
  • Team player, builds networks within the affiliate and beyond
  • Flexibility to respond quickly to changes in the environment
  • Communicates in an open and professional way with different people inside and outside of the affiliate
  • Demonstrable skills to work with different systems and stakeholders and to make commitments on time and with quality

Expertise

  • Execution of public relation or communication experience
  • Hands-on Experience in performance communication activities
  • Excellent IT skills, including a good working knowledge of social media channels
  • Knowledge of internal communication rules and tools is an advantage
  • Strong writing, editing, and proofreading skills; in both Arabic and English language (Verbal and Written)
  • 3-5 years of experience in a similar (field)
  • Strong organizational skills and attention to detail, with administrative work experience
  • Project work experience
  • Very good time management
  • Business background (Marketing, PR, Administration, etc)
  • High level of computer literacy and ability to learn new technology quickly
  • Positive 'can-do' attitude; demonstrates initiative and ability to work independently and as a member of a team to meet business needs
  • Energy, enthusiasm, flexibility and adaptability, with good social and interpersonal skills

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Assists in the daily functioning of the unit/department in support of patient care. Contributes to the delivery of safe, patient and family focused quality care. **Essential Responsibilities and Duties**: - Contributes to the achievement of clinical quality outcome indicators including patient satisfaction.- Upholds and applies the organizational values in...


  • Riyadh, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time

    **Job Purpose - Responsible for the management of all patient administrative work. Performs all of the necessary action in order for patients to access Healthcare services in KAAUH.**Key Accountabilities & Responsibilities - Coordinates with administrative, medical, and nursing staff, as well as associated disciplines, in matters relating to outpatient...

  • Patient Advocate

    3 weeks ago


    Riyadh, Saudi Arabia IVONE Saudi Arabi Full time

    Act as a liaison between patients, their families, and healthcare providers to ensure effective communication and understanding of treatment plans and options.Assist patients in navigating the healthcare system, including scheduling appointments, billing, obtaining medical records, and understanding insurance coverage.Advocate for patients' rights,...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Acts to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patients’ Bill of Rights are followed. **Essential Responsibilities and Duties**: 1. Attends to patients/families and responds to their inquiries and complaints and liaises with concerned...


  • Riyadh, Saudi Arabia Professional Recruitment Full time

    **Responsibilities**: - Handle all internal communications for [Company] to enhance employee relations and engagement - Research the best internal communication practices and develop solutions to help improve communications to our internal audience - Create strategic communications plans for our company to deliver important messages effectively -...


  • Riyadh, Saudi Arabia Novo Nordisk Full time

    Multichannel Customer Engagement Manager **Category**:Commercial Marketing**Location**:Riyadh, Riyadh, SA- **The Position** - As a Multi-Channel Customer Engagement Manager, you will be leading the affiliate digital customer engagement strategy to support the overall Novo Nordisk strategy, Moreover, you will be collaborating closely with marketing, medical,...

  • Patient Concierge I

    3 weeks ago


    Riyadh, Saudi Arabia Integrated Oncology Network Full time

    Provides excellent customer service and communicates effectively.Greets patients and family members; Provide forms and necessary paperwork for completion.Enters, verifies and updates patient demographic and insurance information; Scans necessary patient documents.Collects appropriate copays and previous balances; Collaborates with billing department on...


  • Riyadh, Saudi Arabia Vitality Full time

    Job Title: Family Medicine Specialist Overview: A Family Medicine Specialist is a medical professional who specializes in providing comprehensive preventive, diagnostic, and therapeutic healthcare services to individuals and families of all ages. They are trained to address a wide range of medical conditions and offer holistic care to promote overall health...


  • Riyadh, Saudi Arabia Dr. Sulaiman AL Habib Medical Group Full time

    Degree in public health or relatedfield.Excellent communication skills.Abilityto coordinate health care services for patients.Deepunderstanding of patients' needs and medicalissues.Ability to work in changing environments andunder pressure.Commitment to confidentiality andprofessional ethics when dealing with sensitiveinformation.


  • Riyadh, Saudi Arabia Dr. Sulaiman AL Habib Medical Group Full time

    Degree in public relations or related field.Excellent communication skills.Ability to build and maintain positive relationships with patients and family members.Ability to deal sensitively and respectfully with all parties.Ability to interact effectively with medical and administrative staff.Commitment to confidentiality and professionalism in dealing with...


  • Riyadh, Saudi Arabia Dr. Sulaiman AL Habib Medical Group Full time

    Degree in public health or related field.Excellent communication skills.Ability to coordinate health care services for patients.Deep understanding of patients' needs and medical issues.Ability to work in changing environments and under pressure.Commitment to confidentiality and professional ethics when dealing with sensitive information.

  • Cyber Security Analyst

    14 hours ago


    Riyadh, Saudi Arabia Wipro Full time

    Certified Data Security SpecialistPrimary Responsibilities : Cisco ESA, WSA, AMPTenable NessusImperva WAF, DDOSSecurelyShare (Watermark) & TitusRSA NetwitnessCisco Threat Grid (TG)

  • Skin Specialist

    4 weeks ago


    Riyadh, Saudi Arabia Work force Full time

    We are seeking a highly skilled and experienced Skin Specialist to join our team. As a Skin Specialist, you will be responsible for providing expert advice, diagnosis, and treatment to patients with various skin conditions. Your primary goal will be to improve the overall health and appearance of patients' skin through personalized care and treatment...


  • Riyadh, Saudi Arabia Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...


  • Riyadh, Saudi Arabia AstraZeneca Full time

    **JOB TITLE**: **Sr. Product Specialist Neurology - Rare Disease**: **ABOUT ASTRAZENECA**: **AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s...


  • Riyadh, Saudi Arabia Talent Pal Full time

    **JOB TITLE**: **Sr. Product Specialist Complement - Rare Disease**: **ABOUT ASTRAZENECA**: **AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s...


  • Riyadh, Saudi Arabia AstraZeneca Full time

    **JOB TITLE**: **Sr. Product Specialist Metabolic - Rare Disease**: **ABOUT ASTRAZENECA**: **AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s...


  • Riyadh, Saudi Arabia Axios International Full time

    **Position**: **Location**: **Position** **Purpose** The **Patient** **Support** **Nutritionist** provides comprehensive Patient care in the community setting that assists patients to achieve optimum health and quality of life in situations of chronic disease. The Patient Support Nutritionist is responsible for the provision and management of effective...


  • Riyadh, Saudi Arabia Dr. Sulaiman AL Habib Medical Group Full time

    Degree in social work or related field.Excellent communication skills.Ability to manage time and organization.Deep understanding of patients' needs and guidance.Ability to deal effectively with administrative functions.Ability to work in changing medical environments and under pressure.


  • Riyadh, Saudi Arabia Precision Hire Solution Full time

    General information Organisation Egis is an international player active in the consulting construction engineering and mobility service sectors. We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced sustainable and resilient territorial development. With operations...