Sales Engineer

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

We are looking for an energetic and enthusiastic Sales Engineer to be based in Makkah, Saudi Arabia to proactively manage customer relationships, manage opportunities from current and new customers and close deals in a way that meets customer needs and maximizes KONE’s order book and profitability.

Proactively develops and creates customer relationships in his/her area of responsibility.

In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer’s needs and creating value throughout the lifecycle taking into account whole KONE product portfolio.

Creates interest and demonstrates value of KONE digital offering to influencers and customers.

Ensures customer satisfaction and solves complaints with the rest of KONE team.

Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM.

Generates leads, opportunities, orders and contracts to meet the sales budget and pricing targets.

Arranges pre-tender, pre-booking reviews and ensures Sales-to-Operations handover with complete and correct information

Ensures correct project categorization at Decision to start tendering by Gate approver.

Supports the finance function in money collection.

Driving execution of her / his individual sales plan including proactive / consultative sales customer visits.

Responsible for timely and accurate reporting.

Documents full information of opportunities, tasks and visits, including won and lost reasons.

Responsible for correct opportunity data in CRM.

Customer visits, customer facing time.

Customer feedback, customer satisfaction and loyalty (net promoter index) · Accuracy of reports · Development of customer portfolio · Contribution to team result (sharing leads, opportunities, working in account teams).

Bachelor’s degree in engineering

Minimum of 2 years’ experience in a similar role.

Excellent verbal and written English and Arabic language skills.

Excellent communicator organized and excellent follow up skills. 

This role is only open for Saudi nationals.

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