Core Supervisor

4 weeks ago


Riyadh, Saudi Arabia Four Seasons Hotels and Resorts Full time

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts.

Career Opportunity

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.

About Four Seasons Hotel Riyadh:

Call one of Saudi Arabia’s most prestigious addresses home. Share a leisurely brunch with important guests and host memorable meetings in our cosmopolitan oasis. Inside the soaring Kingdom Centre tower, you’ll be met with exceptional views and contemporary cuisine along with Arabic hospitality, elevated with Four Seasons highly personalized service.

Core/Reservations Supervisor

Four Seasons Hotel Riyadh at Kingdom Centre is looking for Saudi Nationals.

The Core/Reservations Supervisor is responsible for assisting with the daily operations of the Core/Reservations office in an efficient and detailed manner. This involves assisting in taking reservation calls, cleaning incoming reservations, answering emails from the Reservations in-box, assisting the Reservations Manager in reporting, coaching, and motivating the team.

Responsibilities

Overseeing the daily operation of the Reservations department Leading, coaching, motivating and developing our large on-site reservations team  Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency. Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office and Corporate teams. Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21-day forecasting Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business Working closely with other departments on a day-to-day basis including Sales and Front Desk

Preferred Qualifications and Skills

A minimum of 1 year experience in a leadership role within reservations or front office in a large international hotel Sound understanding of Rooms Division Strong written and verbal communication skills Opera experience essential The ability to inspire the team with a hands-on approach and leading by example The ability to work weekends and evenings as the department operates 7 days a week.

We look forward to receiving your application

Learn more about what it is like to work at Four Seasons, visit us:


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