FM - Housekeeping Lead

4 weeks ago

Riyadh, Saudi Arabia Hitachi Rail Full time

Job Summary:

The Soft Services (Housekeeping) Lead is responsible for overseeing and managing housekeeping operations within a facility or organization. This role involves leading a team of housekeeping staff, ensuring cleanliness, hygiene, and a pleasant environment for employees and visitors. The Soft Services Lead will coordinate housekeeping activities, develop cleaning schedules, and maintain high standards of cleanliness and service quality.

Responsibilities:

Housekeeping Operations Management:

  • Supervise and lead a team of housekeeping staff, providing guidance, training, and support.
  • Coordinate daily housekeeping activities, including cleaning, sanitizing, waste management, and pest control.
  • Develop and implement cleaning schedules, ensuring all areas are cleaned and maintained to the required standards.
  • Monitor and evaluate housekeeping procedures, identifying areas for improvement and implementing best practices.

Quality Assurance and Compliance:

  • Ensure adherence to cleanliness and hygiene standards, including compliance with health and safety regulations.
  • Conduct regular inspections to assess the quality of cleaning and housekeeping services.
  • Address any issues or deficiencies identified during inspections and implement corrective actions.
  • Maintain inventory of cleaning supplies and equipment, ensuring availability and proper usage.

Staff Training and Development:

  • Train new housekeeping staff on cleaning procedures, safety protocols, and customer service standards.
  • Provide ongoing training and development opportunities to enhance the skills and performance of the housekeeping team.
  • Foster a positive work environment, promoting teamwork, professionalism, and a customer-centric approach.
  • Conduct performance evaluations and provide feedback to the housekeeping staff.

Customer Service and Relationship Management:

  • Interact with internal stakeholders, such as employees and management, to understand their housekeeping needs and address any concerns.
  • Foster positive relationships with clients, ensuring their satisfaction with housekeeping services.
  • Handle customer feedback and complaints promptly and effectively, taking appropriate actions to resolve issues.

Budgeting and Resource Management:

  • Assist in developing and managing the housekeeping budget, including cost estimation, forecasting, and expenditure control.
  • Monitor and control costs related to cleaning supplies, equipment, and staffing.
  • Optimize resource allocation to ensure efficient and effective housekeeping operations.

Reporting and Documentation:

  • Maintain accurate records of housekeeping activities, including cleaning schedules, inspections, and maintenance activities.
  • Generate regular reports on housekeeping performance, including key performance indicators (KPIs).
  • Analyze data and trends to identify opportunities for improvement and implement strategies to enhance housekeeping operations.

Qualifications and Skills:

  • High school diploma or equivalent. Additional certification or training in housekeeping or related field is preferred.
  • Proven experience in a supervisory role within the housekeeping or soft services industry.
  • Strong knowledge of housekeeping procedures, cleaning techniques, and industry best practices.
  • Familiarity with health and safety regulations and sanitation standards.
  • Excellent leadership and team management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to interact effectively with staff, clients, and stakeholders.
  • Attention to detail and a commitment to delivering high-quality housekeeping services.
  • Ability to handle multiple tasks and prioritize work in a fast-paced environment.
  • Proficiency in using housekeeping software, scheduling tools, and Microsoft Office applications.
  • Please note that the preference for a female candidate and day shift may depend on the organization's specific requirements and policies.

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