Director – Quality

4 weeks ago

Jeddah, Saudi Arabia Bupa Full time

Job Description

• Partner with the Key Stakeholders/Directors in order to design the service excellence strategy framework and drive the Service Excellence Strategy Steering Committee through monthly sessions to ensure BUPA service targets are on track.

• Ensure that all the Service Differentiation activities agreed, and the service strategy framework are being delivered by the different leaders in every area of the business. 

• Design, build and monitor a Service Strategy KPIs/dashboard looking at all the service activities across the customer journey and coach/lead the different operational teams to deliver the targeted results. 

• Identify and eliminate all the inherent risks to the service processes in order to avoid that service performance falls behind the agreed AOP targets.

• Partner with the Provider Relations to design and implement, through a cross functional team, a win-win partnership solutions with providers/hospitals in order to outcompete at the point of service.

• Oversee the Quality of service at the providers/hospitals to ensure that the members receive the best service possible as per the agreed service standards and guidelines with the provider.

• Ensure that there is a regular providers and market visits to look at the service aspects at the provider/hospital level and identify where service is falling behind in order to correct the gaps jointly with the providers.

• Design and build the right quality management system framework, in line with the Bupa Arabia quality objectives.

• Lead the quality indexes implementation for each critical operational process to ensure that these processes deliver the right quality decisions from the first time. 

• Design, implement and monitor, through a team of quality managers and champions, a complaint management system aiming at handling all the complaints sent by the members and the customers in order to ensure that these complaints are resolved and their root causes eliminated.

• Developing and implementing a comprehensive TQM strategy to improve the quality and efficiency of provided services.

• Designing and implementing quality assurance programs, policies, and procedures to ensure compliance and mitigate risks.


• Design and build a process allowing all the leaders to identify the service failures in all the areas they drive.

• Sign off the service failures list on yearly basis with the leadership team in order to priorities the critical failures to address during the coming year.

• Form per failure a team and identify focus improvement projects to address all the failures agreed with the business in order to eliminate chronic service failures. 

• Lead and manage the performance of the different teams, across the business, on a weekly basis to ensure that all the objectives of the focus improvement projects will be delivered through these teams

• Continuously challenge the “As Is” processes and identify areas of process improvements and “To Be” processes that will allow Bupa Arabia to deliver its strategic and functional objectives in the areas of service and healthcare partnership. 

• Collaborating with cross-functional teams, including medical staff, operations, and customer service, to drive quality improvement initiatives.

• Conducting data analysis and utilizing statistical tools to identify trends, patterns, and areas for improvement.

• Leading root cause analysis and problem-solving efforts to address quality issues and implement corrective actions.

• Developing and maintaining relationships with external stakeholders, such as healthcare providers and regulatory agencies, to ensure quality standards are met.

• Staying updated on industry trends, regulatory changes, and advancements in healthcare quality management.

• Design, build, continuously voice of the customer channels, at the hospitals, internally and at the customer level in order to capture all the customers and the members feedback, concerns, complaints and areas of improvement. 

• Lead and manage a cross functional team in charge of all these voice of the customer channels in order to ensure that the leader of each channel is constantly monitoring customers concerns in a structured way.

• Lead and embed, with and through leaders across the business,a set of activities aiming at embeding the right service culture at all levels of the organisation

• Ensure that these activities are implemented as per the agreed annual plan through the design of the practical modalities of how these activities need to happen and to monitor them through a set of KPIs and Targets.

• Build and implement a comprehensive service education and certification programs to uplift the service knowledge and capability across all level of the business

• Ensure and facilitate goal setting; manage and constantly review individual performance

• Provide regular feedback, coaching and development

• Motivate, empower and enable direct reports by providing the necessary tools and support required to achieve the Service Strategy and TQM objectives

• Coach and form focus improvement leaders and teams on continuous improvement methods to embed structural problem-solving methods and build the different operational leaders capabilities.

• Leveraging learning from Bupa’s global experience to enhance our service proposition

• In collaboration of the key stakeholders identify and implement scalable innovative services to further strengthen and differentiate Bupa Arabia’s customer experience

Skills

• Leadership and interpersonal skills.

• Analytical, troubleshooting and problem solving skills.

• Microsoft Office Skills 

• Excellent Communication Skills 

• Project Management Skills 

• Time Management Skills 

• Problem Solving Skills 

• Attention to Detail Skills 

• Leadership Skills

  • Quality patient safety

    4 weeks ago

    Jeddah, Saudi Arabia Fakeeh Care Group Full time

    1-Assists in the development and implementation of a comprehensive quality improvement and risk management program in Fakeeh care‏2-Actively contributes to the development and implementation of policies and procedures. This is done in collaboration with end users and with ORM director.‏3 Plans, prioritizes, organizes and implements assignments or...

  • Hse & Quality Director

    1 month ago

    Jeddah, Saudi Arabia Parsons Full time

    SH&E DIRECTOR Specific Responsibilities - Develops, communicates, and oversees Parsons’ Environment Safety Health and Risk Program (ESHARP) Management at all project locations. - Provides assistance to business unit managers regarding health and safety regulations, reporting requirements, safety training, and other related issues. - Monitors the...

  • Constructions Development Projects Director

    4 weeks ago

    Jeddah, Saudi Arabia Associated Talent Consultants Full time

    **Location**: Jeddah, Saudi Arabia **Experience**: 10+ Years of experience in Real Estate Development & Logistics **Education**: B.Sc in Civil Engineering **Languages**: English is a must (Arabic would be a plus) Job Responsibilities & Accountabilities The Project Director is to oversee and manage the successful execution of real estate development the...

  • Sales Director

    6 days ago

    Jeddah, Saudi Arabia Mindfield Resources Full time

    **Job **Description****: **Our client**: A well-known FMCG company is looking to hire Sales Director based in Jeddah, KSA **Your Role**: We need a seasoned sales professional who can manage the effective marketing objectives, develop the sales strategy, oversee the consolidation and recommend the sales budget and monitor financial performance versus the...

  • Project Director

    2 weeks ago

    Jeddah, Saudi Arabia Domo Ventures W.L.L. Full time

    Location: Kingdom of Saudi ArabiaRole Purpose:The Project Director is responsible for overseeing the Hard and Soft services within the project these services include: Maintenance Services Horticulture & Pest Control Services Janitorial & Housekeeping Services Accommodation Services as well as Office Services. The role shall also oversee and adhere to the...

  • Quality & Service Excellence

    1 month ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    To lead, design, execute and monitor all the strategic and operational activities of the service differentiation to ensure that Bupa Arabia is the preferred insurance company and stays, ahead of competition in every touch point of the customer journey. **Service Excellence Strategy**: - Partner with the Key Stakeholders/Directors in order to design the...

  • Design Director

    1 month ago

    Jeddah, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Design Director **to join our team! In this role you will get to Provide management and direction for the Smart city/ design discipline. **What You'll Be Doing**: - Monitors the quality and progress of the discipline on each project, ensuring that production requirements are satisfied. Works closely with...

  • Technical Delivery Director

    1 month ago

    Jeddah, Saudi Arabia Parsons Full time

    Parsons is looking for a **Technical Delivery Director **to join our team! In this role you will be the link between pre contract design and post contract construction delivery for a giga development in Jeddah. **Responsibilities**: - Responsible for following up on instructions and commitments associated with the project. - Participates in negotiations...

  • Director of Food

    6 days ago

    Jeddah, Saudi Arabia RIXOS RIXOS JEDDAH OBHUR Full time

    Company Description Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. Among its many highlights will be a fun water park and an exclusive private beach. The resort will host guests in 247 residential units,...

  • Executive Project Director

    4 weeks ago

    Jeddah, Saudi Arabia Parsons Full time

    We are seeking a highly experienced and dynamic Project Executive Director to oversee the planning, development, and construction of a state-of-the-art stadium. **What You'll Be Doing**: - Lead the overall project planning, execution, and delivery of the stadium construction project from inception to completion, including site selection, design...

  • SalespersonSales Director

    4 weeks ago

    Jeddah, Saudi Arabia Talent Pal Full time

    Our Company is looking for talented and innovative professionals who can contribute to a company that is rapidly expanding its product line and is poised for tremendous growth.Job applicants should email their resumes to or fax them to the attention of ALSAGGAF Human Resources at .Looking for the positions below:Salesperson (Sales Director)Looking for an...

  • Technical Director

    4 weeks ago

    Jeddah, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented Technical Director - Structural Engineering to join our team! In this role you will get to oversee all aspects of structural design and engineering for the stadium construction project. You will lead a team of skilled professionals and collaborate closely with architects, contractors, and other stakeholders to...

  • Senior Director

    1 month ago

    Jeddah, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented Project **Senior **Director**: **What You'll Be Doing**: - Lead the overall project planning, execution, and delivery of the oceanarium construction project from inception to completion, including site selection, design development, permitting, and construction phases. - Develop and maintain detailed project...

  • Manager, Perfusion Services

    1 month ago

    Jeddah, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Plans, directs, and supervises the services, activities and the staff of the Heart Centre Perfusion Team **Essential Responsibilities and Duties**: 1. Responsible for the overall quality of patient care including the nature and scope of clinical services provided 2. Responsible for the efficient and cost effective operation of the Perfusion Section within...

  • Lead Hsse Manager

    4 weeks ago

    Jeddah, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Lead HSSE Manager **to join our team! In this role you will get to assist Director Safety/Quality Assurance in the establishment and implementation of a job safety programs. Supervises the program to identify and eliminate or control hazards to persons or property at each facility. Represents the Program in all...

  • Cardiology Consultan

    6 days ago

    Jeddah, Saudi Arabia Dita Consulting Full time

    **Responsibilities**: 5.1 Abides by the Medical Staff Bylaws, Code of Medical Ethics, Rules and Regulations of the Medical Staff and those specific to the department/division. 5.2 Provides the highest attainable standard of medical care for patients for whom he/she is responsible. 5.3 Provides comprehensive information to the patients regarding their...

  • Exhibition Director

    1 month ago

    Jeddah, Saudi Arabia شركة حمد محمد الرقيب وأولاده التجارية Full time

    Primary CarePhysician - Job Summary:Our careteam consists of physicians, advanced practice professionals,pharmacists, care coordinators, medical assistants, behavioralhealth support, quality-based coders, referral coordinators andThis robust support allows our PCP to see fewer patients and spendmore time caring for;PrimaryCare Physician -...

  • Public Affairs Director

    1 month ago

    Jeddah, Saudi Arabia AbbVie Full time

    Provide leadership and developstrategies for internal and externalcommunications.Create and execute multifacetedplans with initiatives and programs that each contribute toadvancing the strategy and are effective vehicles to drive clearlydefined messages across all channels reaching and engaging keystakeholders such as patients, policymakers, local...

  • Consultant Radiologist

    4 weeks ago

    Jeddah, Saudi Arabia Woodston Personnel Ltd. Full time

    Woodston Personnel have an excellent opportunity for a Consultant Radiologist with a client in KSA. Previous experience working in US, Canada, UK or EU country required The consultant will be fully responsible to provide high standards of practice and expertise in the assessment, investigation, diagnosis and treatment of patients. They will be involved in...

  • Consultant Ophthalmologist

    4 weeks ago

    Jeddah, Saudi Arabia Woodston Personnel Ltd. Full time

    Woodston Personnel have an excellent opportunity for a Consultant Ophthalmologist with a client in KSA. Previous experience working in US, Canada, UK or EU country required The consultant will be fully responsible to provide high standards of practice and expertise in the assessment, investigation, diagnosis and treatment of patients. They will be...