Room Service Waiter
4 weeks ago
Background and Responsibilities
*HOTEL DESCRIPTION*The Head Therapist is responsible for the quality of spa treatments and the Spa by l'Occitane team's mastery of protocols. Guided by the values of the hotel and spa, and ambassador of luxury experiences, the Head Therapist is responsible for cabin management and customer care
Task
Welcome customers and ensure their well-being Perform body and facial treatments according to Spa by l’Occitane protocols Train teams / ensure treatments are carried out correctly Supervise cabin and equipment maintenance Advise and sell to customers Manage inventory and stock levels Propose ways to develop and improve spa services Participate in reception duties Carry out a "well-being" and/or "beauty" diagnosis of customers by listening to them. Carry out treatment protocols and inform customers about the chosen treatment protocols by presenting products and their benefits. Delivering a superior customer experience
Skills and Abilities Required
According to profile and experience Excellent listening skills and relational skills. Organizational skills Team spirit Reactivity and ability to adapt to customer needs and wishes Excellent personal presentation with a warm and welcoming personality Keen eye and constant attention to detail. Team management Pedagogy Rigour
Diplomas/Experience
3 years' experience in the wellness or hotel sector as a therapist or head therapist Diploma in aesthetics and massageOr Beauty and massage training
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