Reservations Agent

4 weeks ago

Riyadh, Saudi Arabia Cool Inc Full time

Role Purpose

Operate the restaurant booking system while providing seamless experience to guests via verbal, virtual and digital interactions, maximizing covers by delivering an excellent and efficient customer service, ensuring that every detail of a customer's reservation has been accurately recorded following the established Company policy.

Accountabilities

  • Answer and respond to reservation inquiries in a timely manner via different source channels.
  • Ensure a satisfactory guest experience prior to guest arrival and post departure.
  • Maintain relationship with the restaurants' guests to ensure their satisfaction and retention.
  • Execute smooth running of the booking system for the guests and ensuring optimization in seating allocations.
  • Maximize revenue by converting enquiries, recognizing business prospects, and taking every opportunity to upsell, without compromising the operations.
  • Have full grasp and complete fluency in each venue's facts and offerings to anticipate and properly communicate such knowledge to guests.
  • Support Guest Relations Supervisors/Managers to ensure seamless interactions internally and externally.
  • Be clear, accurate and concise when communicating with both internal and external relevant parties.
  • Receive and process guest payments to secure bookings and perform related refunds when necessary.
  • Submit booking reports and analysis reflecting historical data as well as future forecast to assist the team in strategic planning.
  • Receive guest complaints and direct them internally to the concerned departments while ensuring a proper closure is delivered to the guest.
  • Ensure work area is always kept clean and tidy.
  • Observe the Company's rules and procedures and carry out any additional duties requested by management that may happen from time to time.

Reporting

  • Send the bookings report each morning for the day to the managers and chefs outlining the VIP's, set menus or any other important information required.
  • Complete the daily reports and fill in the information in the logbook.

Guest Experience

  • Have an in-depth knowledge and understanding of the business operation and all brands including all food and drink menus to ensure that you can respond to customer enquiries.

Communication

  • To ensure a thorough and proper handover between the Reservations Staff according to the shift pattern
  • Timely and effective communication of all complaints or comments to the Manager or Senior on duty
  • To be proactive in ensuring that the information given to customers is accurate and appropriate about the restaurant.
  • Stimulate change, challenge assumption and ways of working to move the business forward.
  • Develop a positive and direct relationship with all colleagues and be always a team player.
  • Foster a culture of flexibility by responding quickly and positively to changing requirements whether within the department or outside to meet business demands and guest service needs.

Education

  • University degree is beneficial but not delimited.

Experience

  • At least 1 years of operation in a similar position
  • Customer service, guest experience
  • High end restaurant groups
  • Seven Rooms booking system.

  • Reservations Agent

    1 month ago

    Riyadh, Saudi Arabia Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    4 weeks ago

    Riyadh, Saudi Arabia Hilton Full time

    Reservations Agent / Pre - Opening A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the...

  • Reservations Agent

    4 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23073658 **Job Category** Reservations **Location** Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • En - Reservation Agent

    7 days ago

    Riyadh, Saudi Arabia FAIRMONT Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Agent-reservations

    1 month ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23013756 **Job Category** Reservations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Reservations Agent

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Full time

    Job Number Job Category ReservationsLocation The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi ArabiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and...

  • Royale Service

    4 weeks ago

    Riyadh, Saudi Arabia FAIRMONT Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Cluster Assistant Reservations Manager

    1 month ago

    Riyadh, Saudi Arabia Hilton Full time

    A cluster Assistant Reservations manager will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Sales Representative

    7 days ago

    Riyadh, Saudi Arabia Kuwait Airways Full time

    **About us**: On the wave of the oil boom of the 1940s, a national carrier was born in 1954. Initially, Kuwait Airways Company served a limited network of Basra, Abadan, Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier was facing economic hardship, and the government of Kuwait took a 50% interest in the airline, subsequently...

  • Tamayyaz Guest Relations Agent Saudis Only

    4 weeks ago

    Riyadh, Saudi Arabia Sofitel Marrakech Full time

    Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.Register and process check in for all arrivals.Update and check guest information into the computer after a complete check in.Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’...

  • Tamayyaz Guest Relations Agent Saudis Only

    4 weeks ago

    Riyadh, Saudi Arabia Sofitel Marrakech Full time

    Prepare for daily arrivals in termsof room allocation, check traces for any special requests ofguests.Register and process check in for allarrivals.Update and check guest informationinto the computer after a complete checkin.Accountable for cashiering duties, foreignexchange transactions, night audits tasks and settlement uponGuests’ departure.Handles walk...

  • Front Office Agent

    4 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** (Saudi only) **Job Number** 23109073 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • VP of HR Arabic Speaking

    4 weeks ago

    Riyadh, Saudi Arabia Kinetik People - Talent Recruitment Full time

    This is a remoteWe are seeking an outgoing andmotivated individual for our ClientServices Agent position! As aClient ServicesAgent, you will be responsible forcreating and booking custom itineraries for corporate and leisureclients in destinations all around the world! This position isgreat for anyone who is passionate about tourism and enjoys helpingothers...

  • Head of Guest Relations in Riyadh, Bws Ksa

    1 month ago

    Riyadh, Saudi Arabia Balich Wonder Studio s.r.l Full time

    **About BWS** Balich Wonder Studio is an integrated entertainment Group that conceives, produces and delivers live experiences. We create visionary projects with long lasting value, from large scale Ceremonies to immersive shows, from events and brand experiences to destination experiences. We value emotions as the ultimate experience of everything we...

  • Guest Relations Supervisor

    7 days ago

    Riyadh, Saudi Arabia Fairmont Ramla Serviced Residences Full time

    The Guest Relations is primarily responsible for providing the highest level of personalized service to all of our Guests in accordance to Fairmont Hotels & Resorts corporate standards while maintaining hotel profitability in a positive working environment. In his role, the Guest Relation Agent will consistently exceed Guest expectations by providing highest...