Maintenance Technician

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing. 

We are looking for a Maintenance Technician with a service mindset to provide professional service to our customers in the Riyadh, Saudi Arabia. 

In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs. 

Customer relationship management

Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

Responsible for accurate and real-time back reporting of work performed (at the equipment level)

Accountable for equipment safety and performance

Accountable for identifying site risk, and communicate them to his supervisor.

Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure.

Accountable for identifying “unplanned” service repairs based on the equipment needs.

Service operations

Accountable for the end-users and the site safety.

Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes.

Accountable for raising sales to lead to his supervisor.

Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition. 

Are you the one? 

ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent.

Good verbal and written English communication skills.

Candidate with basic IT skills will be given preference.

Candidates with basic digital foundation skills will be the right candidate for this position.

Minimum 5 years of solid Preventive Maintenance experience with a reputed elevator company is a must.

Candidates meeting the above requirements should only apply for this position.