Guest Relations Agent

4 weeks ago


Al Khobar, Saudi Arabia SOFITEL Full time

Job Description


Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction

Respond to guests needs and anticipate their unstated ones

Expect and react promptly to guests’ requirements and inquires

Actively listen and resolve guests’ complaints

Oversee and coordinate all arrivals and departures of special guests (VIPs)

Coordinate and manage communication between guests and staff 

Promote all amenities, conveniences and programs offered


Qualifications


Proficiency in English (verbal and written), a second language an asset. Previous customer-related experience preferred. Strong interpersonal and problem-solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast-paced environment


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