Front Office Manager

3 weeks ago


Riyadh, Saudi Arabia Radisson Hotel Group Full time
As Front Office Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do
Interested then why not say Yes I Can as we are looking for passionate people just like you
Key Responsibilities of the Front Office Manager:
-Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Develops and implements plans where front office initiatives & hotel targets are achieved
-Leads and manages the front office team, fostering a culture of growth, development and performance within the department
-Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Establishes and delivers an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Front Office Manager:
-Proven experience in front office with strong problem-solving capabilities
-Excellent leadership skills with a hands-on approach and lead-by-example work style
-Commitment to exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions, offering advice and recommendations
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experienced in using IT systems on various platforms
-Strong communication skills

Desired Candidate Profile
Education:
Bachelor of Hotel Management(Hotel Management)
Gender:
nm
Nationality:
Any Nationality


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