Hostess

An exciting beauty destination, offering a unique and artistically led take on the traditional beautifying experience is coming to Saudi Arabia. As a haven for all things whimsically creative, original and helplessly cool, our brand is well known for its innovation in nail art creations, progressive hair trends and customised design – all set against a vibrant backdrop of carefully curated pop-art and fashion displays. Having won many awards in the industry, our brand has continued to push boundaries in both the beauty and arts industries, we are looking forward to bringing the latest and greatest in top-of-line grooming services to Saudi Arabia.

Objective:

This client facing role reflects the operational quality our Salon. The purpose of this position is to manage the floor functions of the salon and assist team members and clients in a professional, courteous, and on-brand manner. You will schedule appointments, maintain inventory, control consumption and hygiene and upsell service enhancements to clients.

As you schedule the Salon's operational activities with all respective stylists, nail technicians and beauty therapists and clients, you will also be responsible for communicating your learnings and observations to all the appropriate levels of senior management.

Key responsibilities:

• To greet and welcome all guests in a friendly professional manner and relay the image of the brand and concept to new and existing guests

• To ensure the salon is ready at the start of each day and all bookings are checked in advance

• Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists

• To make bookings smartly and to understand in detail of skills sets of each technician/stylist

• Record reservations and manage the appointment schedule

• Conduct confirmation calls

• To pamper and look after guests within the salon.

• Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently

• To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures

• To ensure the smooth departure/checkout of all guests byconducting check in, check out and payment procedures

• Monitoring and record keeping of treatment timing of the technicians

• Assisting supervisor/ manager in monitoring staff grooming and appearance

• Acquire and maintain an excellent working knowledge of the computer and booking system

• Create content, taking photographs, videos for company Social Media channels as per instructions from management

• Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions

• Responsible for cash sales and following proper cash handling procedures

• Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc

• Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care

• Ensure adequate supplies are available at all times, including stationeries, printed materials, printer cartridges, tea, coffee and cleaning materials

• Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products

• Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members

• Monitor quality of the interior of salon, report any maintenance issues to the manager

• Effectively communicate with all employees within the salon and be of support to their roles

• Ensure the Hostess area is clean and presentable at all times

• Reference and abide by the Salon's Standard Operating Procedures, Policies & Forms Manuals

General requirements:

• Maintain immaculate grooming standards at all time

• High energy and flexible, Friendly and approachable to clients and staff all the time

• Personality fit with our brand DNA, style and spirit

• To utilize working hours productively

• To assist fellow members of the team in their work and show support

• To attend and be committed towards training and progression within the Salon

• To apply professionalism and a high level of customer service at all time

• Delivering results within a highly motivated and fast paced environment.

• To understand and adhere to company POLICIES & PROCEDURES and SOPs. Review periodically and ensure compliance

Skills

Minimum educational qualification(s):

• Business Administration/Personal Assistant/Secretary Certificate an advantage

• Sales and/or customer service training an advantage

Minimum work experience required:

• One (1) year Salon Hostess experience in an international standard spa

Proven business skills required:

• Telephone system

• Business writing

Technical skills required:

• Telephone system operations

• Computer literate (mid-advanced level) including databases

• Desktop publishing an advantage

Languages required:

• English

• [Other]

Personality traits:

• Articulate verbal and written communication

• Interpersonal skills

• Self-motivated

• Enthusiastic

• Empathetic

• Sales oriented

• Professional presentation

Other specifications required or preferred:

• Willing to work shift hours including evenings and weekends