Aftersales Operations Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Antal International Full time
District management and supervision

  • Inspection and evaluation of service dealers
  • Establishment and maintenance of service standards
  • Operational management of service dealerships
  • Management of customer complaints and grievances
  • Formulation of service policies to enhance customer experience
  • Addressing complaints from social media platforms
  • Conducting Customer Satisfaction Index (CSI) research
  • Administration of service contracts and extended warranty agreements
  • Education: Bachelor's degree or higher in a relevant field
  • Experience: Minimum of 5 years of experience in automotive aftersales operations
  • Flexibility: Willingness to travel throughout the region as required
  • Language requirement: English & Arabic;


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