Information Technology Technical Support

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia MSSCO Full time

Job description
Troubleshoot & Resolve Technical issues and incidents

  • Escalate incidents to other support groups where appropriate in a timely manner.
  • Receive all service request from the end users.
  • Provide the first line of support for standard requests.
  • Communicae with the Customer/Requestor if the request is denied or once it has been fulfilled.
  • Installation, configuration and troubleshooting for PC's and IT devices
  • Perform Incidents analysis and diagnostic to find the root cause of the incidents and escalate the repeating incidents to problem management team.
  • Proceed ITSM tickets for IT inquiries\incidents\service requests and followups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
  • Perform operational and administration tasks for IT Infrastructure\Applications in different regions using available tools to ensure the high availability.
  • Perform Incidents analysis and diagnostic to find the root cause of the incidents and escalate the repeating incidents to problem management team.
  • Coordinate with the system owners to deploy the permanent resolution of the problems and update the CMDB and KEDB as required.
  • Have a minimum 3 years of experience and certificated on the position role
  • Must have good knowledge in Microsoft Office and other desktop related software, LAN/WAN networking basics.
  • Must Have a stronge knowledge in CRM Microsoft Dynamics 365, Oracle Fusion Cloud Applications,
  • Must have great customer services skills.
  • Strong Arabic/English skills responding to endusers issues & problems.
  • Excellent interpersonal skills: diplomatic and able to inspire user confidence.
  • Ability to diagnose PC and laptop and software related issues.
  • Ability to use, teach, and troubleshoot, Microsoft Office, Windows 10.
  • Perform tasks related to user administration in Active Directory.
Willing to work a 24x7 rotational shift
Job Details
Job Location Riyadh, Saudi Arabia
Company Industry Safety and security systems Services
Company Type Employer (Private Sector)
Job Role Information Technology
Employment Type Full Time Employee
Monthly Salary Range Unspecified
Number of Vacancies 1

Industry
Security & Investigations

Employment Type
Full-time

نوع الوظيفة:
دوام كامل

الخبرة:
Information Technology: 3 سنوات (مفضل)

اللغة:

  • English & Arabic (مفضل)


  • Riyadh, Ar Riyāḑ, Saudi Arabia Super Experience for Information Technology Full time

    About the job Chief Technology OfficerDo you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for , is Saudis #1 private event ticketing and experience booking...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Eithar home health care Full time

    Information technology (IT)An IT job can range from an IT support specialist, project manager, or software designer. Positions in this field cover a broad variety of roles that can vary depending on the company. An IT position generally involves managing and storing data using computers, software, databases, networks, and servers. As an IT professional, you...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Vinnell Arabia Full time

    Position INFORMATION TECHNOLOGY SPECIALISTReq Code Location RIYADH FRONTGrade S26Basic Functions Directs, coordinates, and integrates information management resources and systems in support of the contractor support function. Analyses and advises IT Technical Manager on system requirements, design, allocation, implementation, and enhancements. Provides...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Airbus Full time

    Information Technology and Communication (IT/COMs) Senior Engineer page is loaded Information Technology and Communication (IT/COMs) Senior Engineer Apply locations Riyadh time type Full time posted on Posted 7 Days Ago job requisition id JR Job Description: Job Summary:The role of Information Technology and Communication (IT/COMs) Senior Engineer is...


  • Riyadh, Ar Riyāḑ, Saudi Arabia JobLeader Full time

    Information Technology Manager vacancy in Riyadh Saudi Arabia IT ManagerWe are seeking a highly skilled and experienced IT Manager to join our team in Riyadh, Saudi Arabia. As an IT Manager, you will be responsible for overseeing the company's information technology systems and ensuring they meet the organization's needs and goals.Key Responsibilities:-...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Airbus Full time

    Job Summary:The role of Information Technology and Communication (IT/COMs) Senior Engineer is expected to support the Chief Engineer and the IT/COMs Lead with IT/COMs domain activities related to the life cycle of a large integrated system, deployed at a national level. This system life cycle includes concepts, requirements, design, implementation,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    Job Summary:The role of Information Technology and Communication (IT/COMs) Senior Engineer is expected to support the Chief Engineer and the IT/COMs Lead with IT/COMs domain activities related to the life cycle of a large integrated system, deployed at a national level. This system life cycle includes concepts, requirements, design, implementation,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Avanza Solutions Full time

    Position: Technical/ Information Technology Sales ExecutiveLocation: Saudi ArabiaExperience: 2- 4 yearsEducation: Bachelor's Degree (Computer Science)Job Responsibilities: Go to person between the customer and technical team to ensure a smooth flow of communication. Ability to articulate company service offerings and identify and qualify revenue...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Woodston Personnel Ltd. Full time

    Woodston Personnel have an excellent opportunity for a Junior Information Technology Specialist with a client in KSA.Our client is seeking a motivated and innovated Junior Information Technology Specialist to join their team.As a Junior Information Technology Specialist, you will work closely with the IT team to provide technical support and assistance to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Work corp Full time

    Information Technology Manager vacancy in Riyadh Saudi Arabia IT Manager - Riyadh, Egypt (Contract)We are currently seeking an experienced IT Manager to join our team in Riyadh, Egypt. This is a contract position with a salary of 1600$, perfect for freshers looking to gain valuable experience in the field of information technology.As the IT Manager, you will...

  • Technical Lead

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Super Experience for Information Technology Full time

    Technical LeadRiyadh, Riyadh Province, Saudi Arabia Supertech-Tech Technical Lead About the job Technical LeadIf yes, then this is the job you are looking for. Supertech Group is one of the most exciting technology companies in the region building and delivering cutting edge technology products that users love and which help businesses grow. The group...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Yodawy Full time

    Job Description Nasco Saudi Arabia is looking for an Information Technology Manager to join the team in Riyadh.The position entails the following responsibilities:Developing and implementing the company's IT strategy.Planning, designing, and implementing new IT systems and services.Managing the company's IT infrastructure, including servers, networks, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Work in USA Full time

    Information Technology Manager vacancy in Riyadh Saudi Arabia IT Manager (Indian National) - Contract Position in Riyadh, Saudi ArabiaWe are hiring an experienced and driven IT Manager to join our team in Riyadh, Saudi Arabia on a contract basis. As the IT Manager, you will be responsible for overseeing all aspects of our company's information technology...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Abroad Work Full time

    Information Technology Manager vacancy in Riyadh Saudi Arabia IT Manager for Pakistani Nationals in Riyadh, Saudi Arabia IT Manager for Pakistani Nationals in Riyadh, Saudi ArabiaWe are seeking a highly skilled and experienced IT Manager to join our team in Riyadh, Saudi Arabia. This position is specifically for Pakistani nationals who are fluent in English...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alfanar Full time

    Educational qualifications: Bachelor's degree in information technology, computer, or related field. Training courses or professional certifications such as CompTIA A+, ITIL or MCSA may enhance the profile.Technical Experience: Previous experience in IT and network support. Previous work as a technical support technician or technical support supervisor is an...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Mhab Food company Full time

    Mohab Food Trading Company announces its need for (Information Technology Officer) who is able to:Advising on the most appropriate IT options. - Providing technical support or training for the systems and networks available in the institution. Determining development requirements based on a study of the company's needs, and setting the necessary plans to...

  • Technical Trainer

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Rackspace Technology Full time

    We are looking for a dynamic, organised, self-starter to join our Global Training & Development Team. In this role, you will create innovative and pioneering technical training solutions, facilitates classes on a global level for entry level to executive personnel and prepare/ maintain training materials and documentation using the ADDIE model – including...


  • Riyadh, Ar Riyāḑ, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time

    Job Purpose:Contribute to problem resolution by giving in-person, hands-on support to communications, Audiovisuals and related technologies.Key Accountabilities & Responsibilities: Provide 24/7 IT Technical Support as scheduled by the manager and follow the time frame (SLA) to complete all services request or incidents based on the agreement. Respond to Call...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Event republic Full time

    Requirements:Bachelor degree in computer science, information technology or related fieldMinimum 2 years experience in an information technology roleSalary: ریال6, ریال7,000.00 per monthAbility to Commute: Riyadh (required)Ability to Relocate: Riyadh: Relocate before starting work (required)


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ecojob Full time

    Information Technology Manager vacancy in Riyadh Saudi Arabia IT ManagerAs an IT Manager in our company, you will be responsible for overseeing the implementation and maintenance of our organization's information technology systems. You will work closely with other departments to identify their technology needs and develop solutions to support their...