Reservation & Allocation Supervisor

2 weeks ago


المملكة العربية السعودية, Saudi Arabia JASARA PMC Full time

We are looking for a Reservations Supervisor to maintain all elements of the reservations system to ensure information is accurate and up-to-date.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers.

Responsibilities:

  • Review arrival lists to welcome staff
  • Provide information about amenities, area and venues and promote services
  • Anticipate staff needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Ensure that all staff are handled in an efficient and timely manner.
  • Demonstrate knowledge of accommodations, guests and staff services.
  • Maintain accurate room rate control and availability statuses by controlling and advising of restrictions and room availability
  • Continually monitors all pertinent travel related websites and OTA's to ensure competitiveness in both availability and price; communicates information to supervisor as needed.
  • Verifies that all reservations are input correctly into the system.
  • Communicates/coordinates property maintenance requests.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Ability to use all booking management systems to the fullest extent to retrieve necessary information online.

Requirements:

  • Diploma or BSc/BA in Hospitality Management is preferred
  • 510 years related experience and/or training preferred.
  • Strong knowledge of hospitality operations, accommodations portfolio
  • Excellent written and verbal communication skills and strong telephone and computer etiquette
  • Excellent interpersonal and customer service skills, organizational and timemanagement skills
  • Demonstrates a calm and professional manner at all times with the ability to multitask and remain organized.
  • Familiarity with hospitality industry standards
  • Proficiency in English and Arabic; knowledge of additional languages is a plus
  • A customeroriented and professional attitude and an outgoing personality


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