Commercial Quality Supervisor

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years.

We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.

Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It's a culture that celebrates diversity and diverse perspectives.

It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.


We are looking for a Commercial Quality Supervisor in Riyad, Saudi Arabia.


The position is accountable for the oversight and execution of Quality Management Systems and Compliance at all Deliver locations within the corresponding geographical area of Saudi Arabia that receive, pick, pack, store, inspect, repack/relabel and deliver finished goods to Customers, Retailers, Wholesalers, and Distributors.


The position serves as a single point of contact to the corresponding Deliver country operational leads on Distribution Quality related matters and liaise with multiple Quality organizations to drive timely resolution of Quality related issues.


The position defines and implements departmental strategies and services as the business expert on Deliver quality systems, distribution, and quality management.

In collaboration with Commercial Quality and other segment or enterprise quality organizations implements common distribution standards and Quality Management Systems (where appropriate).


The position optimizes quality systems and processes and ensures alignment with the worldwide business, applicable local regulations & J&J Enterprise standards, the quality vision and/or Policy, and provides a measurable impact to quality, cost, and customer value.


The position identifies opportunities to continuously improve quality, cost and time factors, consistent with MD Segment and Deliver business objectives.

Identifies significant business issues, prioritizes for action, lead and support improvement opportunities and problem solutions.

The position maintains understanding and awareness of current and emerging regulations and the impact to quality and distribution practices.


The position plans, coordinates, and executes quality assurance programs designed to ensure effective and consistent processes with established standards by performing the following duties personally or through subordinates.


The position in acting as GDP Responsible person for the distribution in the Saudi market according to the requirements of the local legislation.


Role responsibilities

  • Responsible for the qualification and approval of GXP suppliers.
  • Responsible for the development and maintenance of quality agreements for the outsourced activities.
  • Responsible for the monitoring activities of the suppliers performance.
  • Distribution and Inventory Management Processes.
  • Responsible for execution and overseeing the controls and quality standards for all distribution and inventory management activities (e.g., receiving, pick, pack, lot reconciliation).
  • Responsible for robust product impact evaluation and execution of product disposition according product owner instructions.
  • Responsible for evaluating the company's quality and distribution process capabilities against company and industry standards and regulatory expectations.
  • Special Processes (Repack-Relabel, Temperature Control & Monitoring) Responsible for defining, designing, and implementing requirements for repackaging and relabeling operations ('not for sale' sticker).
  • Responsible for ensuring the appropriate handling of distribution related customer complaints (Delivery Service Issues) including track and trend and mitigation of Quality related issues.
  • Responsible for ensuring that a change control system is implemented ensuring that any GXP changes are appropriately controlled.
  • Responsible for management of Quality systems, including NCs/CAPA process and systems, document management, change control, training management, Quality agreements for the activities that are under the scope of the position.
  • Act as Quality representative on the Management Reviews.
  • Provide support to the successful management of all Health Authority inspections as well as other logistics and transportation related inspections.
  • Responsible for the proactive identification and mitigation of compliance risk through QScan, internal audits, and other compliance programs.
  • Accountable and responsible for timely and accurate metrics and reports per J&J policies.
  • Responsible and accountable for the management of facility licenses.
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