Captain-bellstand

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc Full time
**Numéro de l'Emploi**

**Catégorie d'Emploi** Rooms & Guest Services Operations

**Lieu** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE

**Horaire** Full-Time

**Situé à distance ?** N

**Mutation?** N

**Type de Poste** Non-Management

Accueillir et informer les clients sur les installations, services et heures d'ouverture de l'hôtel ainsi que sur les lieux à visiter et les activités proposées. Ouvrir les portes et aider les clients/visiteurs à entrer et sortir de l'hôtel. Aider au dépôt et à la récupération des bagages. Transporter les bagages des clients depuis et dans les chambres et/ou le service des bagagistes. Aider les clients/visiteurs à monter à bord et sortir des véhicules, y compris à charger/décharger leurs bagages. Indiquer un itinéraire aux clients. Organiser le transport des clients/visiteurs (par ex. taxi, navette) et réserver au besoin des moyens de transport à l'avance. Répartir les valets en fonction des besoins. Informer les clients/visiteurs sur les procédures de stationnement. Assurer le suivi des demandes ou problèmes des clients afin d'assurer leur pleine satisfaction. Servir de modèle au niveau du service et aider la direction à embaucher, former, planifier, évaluer, conseiller, rappeler les règles de discipline, motiver et accompagner les employés. Développer des relations professionnelles positives et constructives avec vos pairs.

Suivre et appliquer toutes les politiques et procédures de sécurité de la chaîne; rapporter les problèmes de maintenance, les risques d'accident, les accidents ou les blessures; suivre les formations et obtenir les certifications requises en matière de sécurité. Veiller à ce que son uniforme et son apparence soient propres et professionnels. Respecter la confidentialité des renseignements exclusifs; protéger les biens de l'entreprise. Soutenir tous les collègues et les traiter avec dignité et respect. Soutenir l'équipe dans l'atteinte des objectifs communs. Se conformer aux attentes et aux normes d'assurance qualité. Déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu'à 50 livres (22,7 kg) sans assistance. Aider à déplacer, soulever, porter, transporter et placer des objets pesant plus de 75 livres (34 kg). Se tenir debout, assis ou marcher pendant une période prolongée ou pour un quart de travail complet. Se déplacer à la vitesse requise pour répondre aux situations de travail (p. ex., courir, marcher, jogging). Lire et vérifier visuellement l'information dans une variété de formats (p. ex., en petits caractères). Saisir, faire tourner et manipuler des objets de taille et de poids différents nécessitant une excellente motricité et coordination œil-main. Atteindre les objets au-dessus de la tête et au-dessous des genoux, y compris se plier, faire des rotations du corps, tirer et se baisser. Se déplacer sur des surfaces en pente, inégales ou des marches glissantes. Monter et descendre les escaliers et les rampes de service. Accueillir et reconnaître tous les clients selon les normes de l'entreprise. Parler aux autres en utilisant un langage clair, approprié et professionnel et répondre au téléphone en utilisant l'étiquette appropriée. Écouter et réagir de manière appropriée aux préoccupations des clients et aux autres employés. Utiliser un langage clair et courtois lors de toute communication. Demeurer vigilant afin de détecter les personnes indésirables sur la propriété. Effectuer toutes les autres tâches demandées par les responsables et qui correspondent au poste.
- Marriott International souscrit au principe de l'égalité d'accès à l'emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable._
- Le portefeuille d'enseignes de Marriott International inclut JW Marriott et Marriott Hotels.**Marriott Hotels** est l'enseigne phare de Marriott International avec plus de 500 établissements dans le monde. Elle cherche toujours à optimiser l'art de l'hébergement pour offrir à nos clients des voyages d'exception. En tant qu'employé chez Marriott Hotels, vous contribuerez à remplir cette mission en proposant des options de qualité supérieure, en tenant compte de l'art du détail, et le tout avec raffinement. Avec vos compétences et votre créativité, ensemble, nous allons innover et réinventer le voyage.**JW Marriott **fait partie des enseignes de luxe de Marriott International. Cette enseigne se compose de plus de 80 magnifiques établissements, situés dans des villes carrefours ou dans des lieux d'exception partout
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