Application Executive/Specialist – Hematology

2 weeks ago

Khobar, Eastern Province, Saudi Arabia Al Zahrawi Medical Supplies LLC Full time

Job Brief:

The incumbent is accountable for training customers on the products and providing application technical support (non-engineering). Participate in the development of Hematology & Biochemistry unit strategies for Zahrawi KSA and support the sales team.

ACCOUNTABILITIES

Policies & Procedures:

  • Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge:

  • Conduct market research to identify new potential customers.
  • Analyze market trends to identify new products in the market and understanding their advantages and disadvantages.
  • Plan and assist with new product releases and events.
  • Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Business Development:

  • Conduct scientific discussion with the end users to find out their new requirements, new opportunities.
  • Discuss with end users to update and educate them on the new products and possibilities.
  • Learn about the weaknesses of our competitors and strength of our product and accordingly update our team.
  • Conduct regular visits to all our customers to ensure quality service and inform the team about sales leads.

Application:

  • Provide technical assistance, troubleshooting, and training to existing & potential users of MBU products.
  • Introduce and provide Demo of new products to the end users.
  • Technical Data – match and fill the Project Specification sheets and Requirements.
  • Prepare and suggest the consumables lists by studying the need of each customer to promote reagents and consumables sales.
  • Attend customer calls regarding supply and inform sales team.
  • Coordinate conferences and materials.
  • Conduct workshops and give application trainings.
  • Complete validation process of every product in MBU.
  • Assist the customers with the equipment that is being used.
  • Run validation tests with the customers to ensure that they fully understand how to use the equipment.
  • Solve any issues that they might be facing while using the equipment.

Sales Support:

  • Support the sales team for handling projects in terms of Specifications and Technical comparison discussion with the end users.
  • Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.
  • Assist sales teams during technical discussions.
  • Prepare training certificates for customer training attendees.

Service Team Coordination:

  • Coordinate with Service engineers for the Installation, PMs, and rectifications and plan trainings accordingly.

Communication with principal companies:

  • Communicate with principals on technical information.
  • Communicate with principals on any queries of the customer which cannot be resolved from our end.
  • Keep updated with latest training schedules and training materials.
  • Attend all relevant webinars conducted by the principals.
  • When a new technical information is received from the principal company; transfer this information internally to all concerned persons especially when there is a new version of software or incompatibility between instruments or any other relevant information.

REQUIREMENTS

  • Education:Bachelor's Degree in Medical Laboratory/ Biotechnology or related science.
  • Experience:minimum of 1-2 years of experience in Hematology & Biochemistry.
  • Job Specific Skills:Excellent Interpersonal Skills & Good English – Good presentation skills
  • Additional Details:Candidate should be Saudi National & based in KSA, Eastern province. Has a valid KSA driving license. Should be willing to travel as per business needs – covering KSA regions.

Skills

Behavioral Skills:


• Interaction


• Taking Responsibility


• Ethical Conduct


• Active learner who is interested to learn new things

Functional Skills:
• Good Presentation Skills


• Good Communication Skills & English


• Computer skills (MS Office)

Additional Details: Saudi National, Candidate should be based in KSA, Eastern province P. Has valid KSA driving license. Should be willing to travel as per business needs – covering KSA regions.


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