Edsp / Xpt CRM

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Afaq Q Tech General Trading Full time
He/she should have a team handling experience of +5 employees.

  • Business & channel development experience is desired.
  • Ability to Deep Dive and develop innovative ideas for process challenges.
  • Experience using and communicating performance metrics
  • Proven ability to influence others without having positional authority
  • Strong verbal and written communication skills are a must.
  • Strong Bias for great customer service: Be able to effectively think from customers' perspectives and bring these perspectives into process and product improvements. Be the champion for developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects for all stakeholders
  • Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Key job responsibilities

  • Maintain channel Quality with timely intervention to improve performance of low performing nodes and partners
  • Builds capability of service partners to manage peak variations
  • Ability to travel up to 25% within KSA and UAE. Field visit, coach & connect with CTL & EDS/XPT team on improving performance & relationship management (Work's With/1:1).
  • Safety audits
  • Conduct regular Node safety audits, set goals for continuous process improvement.
  • Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work.
  • Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Perform continuous process evaluation to ensure sustainment
  • MBA/Masters Degree in relevant area from a world class institution
  • Relevant experience in Operations, Supply Chain, Transportation Logistics, Distribution or Program Management

  • Edsp / Xpt CRM

    3 weeks ago

    Jeddah, Saudi Arabia Afaq Q Tech General Trading Full time

    He/she should have a team handling experience of +5 employees. - Business & channel development experience is desired. - Ability to Deep Dive and develop innovative ideas for process challenges. - Experience using and communicating performance metrics - Proven ability to influence others without having positional authority - Strong verbal and written...