Events Key Account Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia RED EVENTS Full time
PROFILE/ KPI/ KRA/ FLOW CHART/ ACHEIVEMENT REPORT FORMAT

  • DEVISION / DEPARTMENT (RED EVENTS)
  • LOCATION (HEAD OFFICE)
  • JOB TITLE(KEY ACCOUNT MANAGER)
  • REPORTS TO : Sr.
PROJECT MANAGER

PROFILE:

  • Developing and sustaining solid relationships with key clients that bring in the most income for the company.
  • Addressing and resolving key clients' complaints.
  • Acting as the main point of contact between key clients and internal teams.
  • Compiling reports on account progress, goals and forecasts for account teams and stakeholders.
  • Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
  • Negotiating and meeting established deadlines for the fulfillment of each client's long-term goals.
  • Acquire a thorough understanding of key customer needs and requirements.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

KEY PERFORMANCE INDICATORS

  • Maintain correct administrative & operational policies.
  • Adhering to RED's standards.
  • Ensuring quality and delivery of work/ project within the given timeframe.
  • Maintain confidentiality.
  • Liaise with allocated clients to find out their exact event requirements, plan client meetings.
Ensuring excellent customer service and quality delivery.

KEY RESULT AREAS

  • Excellent customer service and quality delivery.
  • Detailed report submissions
  • Guarantee time deliverables are met.
  • Estimated Vs Actual Project Time.
  • Maintained timelines and priorities.
  • Client satisfaction ratings
  • Drive to focus innovations for each project.
  • Excellent coordination to deliver quality project.
  • Sustaining the projects' standards

Ability to commute/relocate:

  • Riyadh: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

Language:

  • ENGLISH (preferred)

License/Certification:

  • Driving license (required)

Willingness to travel:

  • 50% (required)
Application Deadline: 11/02/2023

Expected Start Date: 11/02/2023

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