IT Helpdesk

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia CodeNinja Full time

IT Helpdesk Responsibilities:1.

Production Monitoring and Technical Support**:

  • Monitor production scheduling, execution, and completion of jobs.
  • Provide technical support as required.

2.

Preventive Maintenance and Setup:

  • Perform scheduled preventive maintenance.
  • Set up and configure desktop computers, including software installation and hardware peripheral setup.
  • Repair hardware peripherals as needed.

3.

Security Management:

  • Enhance laptop security by configuring antivirus settings (port blocking, web blocking).
  • Manage hardware and software security.

4.

Troubleshooting and Maintenance:

  • Troubleshoot, track, report, repair, and maintain computer equipment.
  • Diagnose hardware and software issues on personal computers and peripherals.
  • Escalate complex issues to appropriate technical resources.

5.

Documentation and Reporting:

  • Maintain uptodate records/logs of IT tickets.

6.

User Support and Management:

  • Resolve queries independently.
  • Manage employee onboarding and offboarding, including user account administration.

7.

Vendor Coordination and Inventory Management:

  • Coordinate with hardware and software vendors to resolve equipment and software issues.
  • Manage and maintain inventory of all equipment, software, and licenses.
  • Recommend system equipment upgrades.

8.

Telephony and Cloud Management:

  • Manage IP telephony devices.
  • Manage cloud storage platforms, including creating team folders.
  • Supervise contractors with access to create VPN accounts.

9.

Backup and Disaster Recovery:

  • Manage and maintain backup and disaster recovery systems.
  • Support complex technical projects.

Requirements:

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Relevant certification (e.g., ITIL4, CompTIA A+).
  • 8 + years of proven experience in IT support roles.
  • Strong knowledge of hardware and software troubleshooting.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and prioritize tasks effectively.

Benefits:

  • Provident Fund
  • Gym Membership
  • Leaves as per the company policy.
  • Companypaid trips
  • Easy Loan Facility for Employees
  • Yearly increment
  • Health Insurance (includes spouse and parents) (till the age of 80)

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