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Intelligent Network Business Configuration Engineer
2 weeks ago
About this opportunity
The Intelligent Network Business Configuration Engineer is assigned to work with troubleshooting/configuration/traffic measurements/performance of IN network.
Intelligent Network Business Configuration Engineer is to act on the network and relevant equipment problems escalated from the surveillance function.
This role involves solving and correcting service and network problems according to agreed timing and standards set, as well as detecting and highlighting network deficiencies - and to some extent predicting future degradations.
What you will do:
- Receive LLD (Low Level Design) from the stc design team
- Revise and Test LLD on the test environment
- Deal with the stc design team in case issues in LLD that may harm the system or conflict with other promotion
- Deploy and Test LLD on the live network
- Troubleshoot customer complaints and handle BC tickets from RTTS
- Validate changes from (Ericsson Project / ADM) teams and do PAT
- Cleanup old trees from Ericsson Charging System
- Configure SMS short codes from Marketing teams CBU/EBU
- Configure Voice short codes from Business teams
- Audit upon request from governors
- Perform business configuration that involves the configuration of Operator and Notification Configuration.
- Conduct AIR Configuration, which includes defining Operator Mobile Refill and Balance Enquiry Configuration
- Execute SDP configuration, which includes defining the Operator Mobile call Charging, Notifications Product Subscription configuration
- Work with Templates trees and configuration under Rating/Policy/SDD, etc.
Duties and Activities:
- 2nd level restoration
- 24/7 real time monitoring of VAS Network
- Trouble report handling
- Change request handling
- Create and update maintenance routines
- Create and analyze performance reports
- Design/implement tariff, service class etc.
- Investigate disturbances
- Escalation of all critical & degraded issues which are impacting network KPI's
- Handling daily customer complaints
Basic skills required:
- Good knowledge in databases
- Sound knowledge in Unix Shell Scripting
- Programming skills ((Java/Groovy, PHP, JavaScript, Python)
- Basic knowledge about VAS network
- Problem troubleshooting skills
General Competence required:
- Must be fluent in written and spoken English
- A Bachelor degree in Telecommunications Engineering, Electrical Engineering, or in a similar field
- Fresh graduates are acceptable
- Must be able to work independently
- Flexibility and responsiveness to changing work patterns and demands
- Must be willing to work different shifts, during public holidays such as Eid, ND, etc.
- An openminded approach to solving problems and dealing with new proposals
- A thorough and methodical approach to work
- Must be able to work to tight time scales
- A high degree of analytical and investigative abilities
- Must be focused on network (service) performance
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city:
Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
Req ID: 719533
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