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Boutique Administration Assistant
2 weeks ago
Job Summary
We are looking for a confident and reliable Boutique Administration Assistant to support our Boutique manager with the daily business operations.
The Assistant Store Manager's responsibilities include training staff, managing inventory, ensuring a safe, clean and aesthetically pleasing store environment, and assisting customers.
You should also be able to promptly address and resolve customer complaints and any staff issues.Main Responsibilities
- Ensure high levels of customer satisfaction through excellent service.
- Handle customer queries & complaints.
- Liaise with Head Office directly for finance, customer service, online orders and purchasing.
- Ensure any admin duties such as daily/weekly reporting to Head Office is completed on time and accurately.
- Support the coordination all slower shop activities, such as opening / closing procedures, the purchase, selection, preparation and delivery of flowers/ products ensuring all arrangements/products are up to Bliss standard & quality.
- Use designated software to issue quotation receipts, inventory, client lists, online sales, flower ordering and POS.
- Process online orders through the backend system, whilst coordinating florists to prepare arrangements and drivers to deliver.
- Additional duties as required.
Qualifications
- High Educations
Experience & Skills
- Min 2 years in similar role
- Fluent in spoken English.
- Teamwork
- Flexibility
- Attention to details
- Customer service oriented
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