IT Operations Team Lead

2 weeks ago

Dammam, Eastern Province, Saudi Arabia Al Kuhaimi Metal Industries Ltd. Full time

Job Summary:

The IT Operations Team Lead is responsible for overseeing the day-to-day operations of the IT department, ensuring the smooth functioning of IT infrastructure,

systems, and services. This role involves leading a team of IT professionals, managing projects, and implementing processes to enhance the efficiency and reliability of IT operations.

Key Responsibilities:

  • Team Leadership and Management:
  • Lead, mentor, and manage a team of IT operations staff.
  • Conduct performance evaluations, set goals, and provide feedback.
  • Foster a collaborative and productive work environment.
  • IT Infrastructure Management:
  • Oversee the maintenance and support of IT infrastructure, including servers, networks, and applications.
  • Ensure high availability and reliability of IT systems.
  • Manage IT assets and inventory.
  • Incident and Problem Management:
  • Coordinate and resolve IT incidents and problems efficiently.
  • Implement incident management processes and tools.
  • Perform root cause analysis and implement corrective actions.
  • Project Management:
  • Plan and execute IT projects, ensuring timely delivery and within budget.
  • Coordinate with other departments and stakeholders to meet project requirements.
  • Monitor project progress and adjust plans as necessary.
  • Process Improvement:
  • Identify opportunities for improving IT operations processes.
  • Develop and implement standard operating procedures (SOPs).
  • Ensure compliance with industry standards and best practices.
  • Security and Compliance:
  • Implement and enforce IT security policies and procedures.
  • Ensure compliance with relevant regulations and standards.
  • Conduct regular security assessments and audits.
  • Vendor Management:
  • Manage relationships with IT vendors and service providers.
  • Negotiate contracts and service level agreements (SLAs).
  • Evaluate vendor performance and address issues as needed.
  • Budget and Resource Management:
  • Assist in the development and management of the IT operations budget.
  • Optimize resource allocation to meet operational needs.

Skills

Qualifications:

  • Education:
  • Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree is a plus.
  • Experience:
  • Minimum of 5-7 years of experience in IT operations, with at least 2 years in a leadership role.
  • Proven experience in managing IT infrastructure and services.
  • Skills and Competencies:
  • Strong leadership and team management skills.
  • Excellent problem-solving and analytical abilities.
  • Proficiency in ITIL or other IT service management frameworks.
  • Strong understanding of IT infrastructure, including servers, networks, and applications.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and projects simultaneously.

Personal Attributes:

  • Strong organizational skills and attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Proactive and results-oriented mindset.
  • Commitment to continuous improvement and professional development.

Additional Information:

  • May require occasional evening or weekend work to meet deadlines or respond to emergencies.
  • On-call availability may be required.

Application Process: Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience to [application email/contact information].


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