![Hitachi Energy](https://contents.bebee.com/companies/sa/hitachi-energy/avatar-FWSTY.png)
On-site Service Specialist
1 week ago
As OSS Coordinator you will be responsible for hiring and onboarding of OSS specialists across Hitachi Energy locations as well as taking care of the induction processes and keeping training materials up to date.
You will also handle higher complexity incidents and cases to support the OSS team as well as act as SPOC towards other product and support groups as part of the incident management process.
Your responsibilities
- Taking care of functional management of assigned OSS specialists (internal & external employees) and creating, updating, and publishing relevant OSS knowledge articles in SNOW.
- Taking care of site relevant communications to be kept up to date (e.g. pit Stop, Org charts, announcements) and conducting resource planning and management (absence calendars, backfills, leaves, events, dispatch site coverage)
- Collecting information relevant for OSS operations e.g. latest technological changes and pass them on to OSS specialists and highlighting issues and suggest service improvement to OSS Regional Managers
- Participating in problem and major incident management resolution and coordinating resources to support Offsite meetings and events for changes happening out of working hours.
- Monitoring load of OSS engineers and coordinate resources accordingly and managing OSS assignment groups in ServiceNow
- Providing monthly summary of service (high lights, low lights, ticket summary, KPIs, prolonged tickets, etc.) and Cascade information to OSS engineers from other parts of HE organization
- Ensuring that all Health & Safety requirements, ethics, code of conduct, and moral standards are met and checking that required IT equipment and tools are provided to OSS engineers.
- Ensuring that required access are provided to OSS engineers.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
- A bachelor's in IT field is required.
- Minimum 5 years of professional experience in IT support and working as a lead by managing at least five people for at least two years.
- Have a valid ITIL certification and bringing an outstanding customer service orientation as well as proven interpersonal and communication skills.
- Proficiency in both spoken & written English language is required.
Basic Info
Location
- Riyadh, Riyadh, Saudi Arabia
Job type
- Full time
Experience
- Experienced
Job function
- IT, Telecom & Internet
Contract
- Regular
Publication date
Reference number
- R0036772
-
Customer Service Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia ZBOM Full timeThis is a full-time on-site role as a Customer Service Specialist at ZBOM located in Riyadh. As a Customer Service Specialist, you will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer experiences.
-
Technician - On Site Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Renewable Energy Grid Solutions Full timeJob Description Summary: A solid technical experience is required to perform services and maintenance activities on customers' site. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and support field services...
-
Customer Service Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Asterix Communications Full timeCompany Description ALKAFFARY GROUP is a leading company in the field of carpets, furniture, decoration, and wooden floors. Established in 1988 AD, the company has a strong presence in all regions of the Kingdom and is committed to providing the latest and best furnishings, furniture, and decoration to its customers. Role Description This is a full-time...
-
Crew Change Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia On-Hire Full timeRegister the names of the workers in the sector and the statement of work in crew change programShall inform the diving crew to the project date of travel as instructed by the director of diving operationsAdmin sector in coordination with the work site for the processing of means of transport diving crewAddress the competent authority to extract the...
-
Cyber Security Specialist
3 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia SITE Full timeJob SummarySkillsThreat Management Cyber Threat Hunting (CTH) Cybersecurity Cyber Threat Intelligence (CTI) Cyber DefenseQualificationsBachelor's degree in Engineering or related technical discipline. Professional Certifications Preferred. A minimum of 4 years of relevant experience with at least 3 years in a similar roleJobs at this level are responsible...
-
Cyber Security Specialist
2 months ago
Riyadh, Ar Riyāḑ, Saudi Arabia SITE Full timeJob SummarySkillsThreat Management Cyber Threat Hunting (CTH) Cybersecurity Cyber Threat Intelligence (CTI) Cyber DefenseQualificationsBachelor's degree in Engineering or related technical discipline. Professional Certifications Preferred. A minimum of 4 years of relevant experience with at least 3 years in a similar roleJobs at this level are responsible...
-
Site Architect
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia SSH Full timeNote Apply link will take you to an external website. SSH are looking for talented Site Architect to join our team in KSA. The Site Architect must demonstrate a minimum of 10 yrs. experience working as a Site Architect on projects in the Middle East.What will my responsibilities look like in this role?Reviews shop drawings against Contract drawings;Reviews...
-
Cloud Services Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia SSC Egypt Full timeCloud Services SpecialistOn-site Riyadh, Riyadh Province, Saudi Arabia 0096 Description-Security testing for applications and networks and supporting cybersecurity architecture1 Work on reviewing the architecture of projects, and providing security suggestions 2 Making test security breaches to ensure the security of applications on the Internet for projects...
-
Site Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia AY Consultants Limited Full timeSite Manager (Infrastructure) Jobs in Riyadh, Saudi Arabia by AY Consultants Limited | Site Manager (Infrastructure)AY Consultants Limited - Riyadh, Saudi Arabia Posted In 1/12/2013 Apply For JobApplicants 45 Views 6271 Job Description Our Client, a leading International Consultancy specialising in engineering and project management for the building...
-
Site Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia AtkinsRéalis Full timeReporting to the project director, and responsible for managing, supervising, and reporting all Site construction activities on site in relation to the project and leading all site related correspondence and site team with both the owner and the EPC contractors.To manage and implement all aspects of the quality / HSE management systems and control site...
-
Ect Service Delivery Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia GE Healthcare Full timeJob Description Summary: ECT Service Delivery Specialist will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. ECT Service Delivery Specialist is responsible from customer call handling, job management, FMI (Field Modification Instruction) execution and some additional...
-
Client Services Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia IFS Full timeCompany DescriptionIFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.At IFS, we're flexible, we're innovative,...
-
Sales Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Zoomlion Full timeThis is a full-time on-site role for a Sales and Marketing Specialist. The Sales and Marketing Specialist will be responsible for building and maintaining customer relationships, promoting ZOOMLION products and services, conducting sales training, and managing sales activities. The role will be based in Riyadh, Saudi Arabia.
-
Marketing Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia ALKAFFARY GROUP Full timeThis is a full-time on-site role for a Marketing Specialist located in Riyadh. The Marketing Specialist will be responsible for various day-to-day tasks such as market research, sales support, marketing strategy development, and customer service. The role will require strong communication skills and the ability to work collaboratively with cross-functional...
-
Site Civil Engineer
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia SSH Full timeNote Apply link will take you to an external website. SSH are looking for talented Civil Engineer's to join our team in KSA. The Civil Engineer must demonstrate a minimum of 10 yrs. experience working on projects in the Middle East.What will my responsibilities look like in this role?•Check / review Contractor's shop drawings for all structural works,...
-
Customer Service Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Niceone Full timeCustomer Service Specialist duties and responsibilities:Informing customers about products and services Responding to customer questions Resolving customer complaints Suggesting solutions for common problems Preparing documents and reports Updating customer database Training new customer service agents Collaborating with the management team Improving overall...
-
Riyadh, Ar Riyāḑ, Saudi Arabia SITE Full timePosition Overview:Leading a team of 10 individuals responsible for coordinating with branches to provide POS servicesIdentifying merchants seeking POS/EDC terminals/Bharat QR solutions in the local marketCollaborating with assigned branches and sales teams to generate leads and close dealsEngaging with customers to comprehend their requirements, negotiate...
-
Parts and Service Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bakheet Holding Company Full timeJob ObjectiveThe Parts and Service Specialist plays a crucial role in ensuring the availability of required parts for workshops and client sites while supporting the Product Manager in managing the product line's operations efficiently. Reporting directly to the Product Manager, this position involves forecasting parts requirements, conducting market...
-
Site Engineer
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia WSP Full timeWe are WSP - Join us and make your career future readyThink bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you'll be at the heart of a team of international experts all dedicated to growing and sharing their expertise, and working on projects that transform society for all of us.WSP is a renowned consultancy in the construction...
-
Senior Site Architect
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia AY Consultants Limited Full timeOur Client, a leading International Consultancy specialising in engineering and project management for the building industry has recently been awarded one of the largest Healthcare projects in Saudi Arabia.The project is schedule to last 3 years and will have several mid rise Hospitals, Residential facilities, Commercial Facilities as well as Mosques and...