Is/it Manager

At Nespresso we place people and specialty coffee at the heart of what we do.

As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be.

We're committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture.

Quality, sustainability, diversity and inclusion are core to who we are and critical to our vision of driving positive change.

Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with first-rate opportunities to push the boundaries of coffee exploration.

The IS/IT Manager Leads and manages the IS Team supporting Business.

Executes HQ IS strategy, delivers Market roadmap, plans and delivers key IS initiatives and projects, provides world-class services and proactively cooperate with cross-functional business partnerships locally and globally.

Identify and quantify new opportunities and capabilities required to drive Market growth

Responsibilities

• Defines local IS strategy in alignment with HQ strategy:
• Ensures the overall HQ strategy is cascaded appropriately to the market
• Align strategic IS plans with business objectives. Clearly communicate the objectives and associated accountabilities so they are understood by all, with the IS strategic options identified, structured and integrated with the business plans.
• Achieve competitive advantage, business innovation, and improved operational effectiveness and efficiency by exploiting information technology developments

Supports Market cross functional alignment:

• Manages and delivers market IS Roadmap finding the correct balance between HQ requirements and market cross departmental needs
• Fosters partnership between IS and other departements to enable the effective and efficient use of ISrelated resources and provide transparency and accountability of the cost and business value of solutions and services
• Defines and implement key business partnership with external vendors within market in alignement with procurement

Manages IS business & Technology Service Portfolio:

• Accountable for services identification and service levels agreement with the business, and compare them with the current service portfolio to identify new or changed services or service level options (Build, Maintain and Monitor Services Catalogues & SLAs)
• Ensures systems quality including participation in Market Acceptance Tests (MAT)
• Accountable to determine the necessary IT hardware and software required to meet the overall business strategy
• Accoutable for

Market Asset Management:

maintain an up-to-date and accurate record of all IT assets required to deliver services and ensure alignment with HQ configuration management and financial management.

Support core business projects

• Manage projects from Demand Management, initiation to execution by developing the project planning and employing appropriate project management approaches, processes, and tools serving as advisor for the rest of the organization.
• Ensure projects are delivered according to budget, schedule and scope by providing status reports, raising key issues and risks, determine mitigating actions, and completing financial monitoring and reporting
• Manage internal and external stakeholders, including facilitation of stakeholder communications
• Coordinate communication and provide reporting and visibility to the ManCom for core projects
• Evaluate and update procedures related to project management processe

Manages the IS/IT budget:

• Develops and gains approval for the CAPEX budget based on the strategic plan
• Manages the OP/budget for the market through IS/IT initiatives. Establish budget and monitor the costs for IS/IT related expenses.

Ensures operational efficiency:

• Works closely with all functional groups and IS team to identify, document, and resolve technology system and process issues, ensure continuous improvement practices are in place.
• Accountable for service availability, efficient management of resources, and optimisation of system performance through prediction of future performance and capacity requirements (KPIs Management)
• Ensures IT infrastructure and related events are monitored. Stores sufficient chronological information in operations logs to enable the reconstruction, review and examination of the time sequences of operations and the other activities surrounding or supporting operations.
• Achieves increased productivity and minimise disruptions through quick resolution of user queries and incidents.
• Running regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems
• Developing and implementing IT policy and best practice guides for the organisation
• Designing training programs and workshops for staff
• Conducting regular system audits

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