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Senior App Support and Operation Engineer
2 weeks ago
- Maintain documentation for support processes, technical issues, and solutions.
- Collaborate with development teams to identify and resolve software defects, escalating issues when necessary.
- Provide technical guidance and mentorship to junior support engineers, fostering their professional growth and development.
- Participate in oncall support rotations to address critical issues outside of regular business hours.
- Contribute to the continuous improvement of support processes, tools, and knowledge base to enhance the overall support experience.
- Assist in the design and implementation of monitoring and alerting systems to proactively identify potential issues and prevent service disruptions.
Personal Skills:
- Excellent problemsolving and analytical skills.
- Effective communication with technical and nontechnical stakeholders.
- Leadership and mentoring abilities for guiding team members.
- Adaptability to dynamic IT environments.
- Customerfocused mindset for delivering exceptional support.
- Collaborative teamwork and time management.
- Continuous learning and attention to detail.
Technical Skills:
- Bachelor's degree in computer science, Information Technology, or related field.
- Powerful knowledge of web technologies, databases (SQL and NoSQL), and preferable knowledge of programming languages (e.g., Java, Python, JavaScript).
- Preferred experience with elastic (Elasticsearch) or similar search and analytics platforms.
- Excellent problemsolving skills and the ability to work in a fastpaced, dynamic environment.
- Strong communication and interpersonal skills to collaborate effectively with teams and stakeholders.
Education:
BSC. of Computer Science or any related field.
Job Details:
Job Location
Riyadh, Saudi Arabia
Company Industry
Integration
Company Type
Employer (Private Sector)
Job Role
Engineering
Employment Status
Full time
Employment Type
Employee
Job Division
EBS
Technical
Career Level
Mid Career
Years of Experience
Min: 3 Max: 7
Residence Location
Riyadh, Saudi Arabia
Nationality
Saudi Arabia
Degree
Bachelor's degree
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