Service Sales Engineer

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

Service Sales Engineer -Middle East:

Job information:

Reference number:

JR

Job function:

Sales

Position type:

Full time

Site:

Riyadh
P.O.Box 5426, King Abdul Aziz District, Salah Al Deen. Al-Aubi Street, opposite to Riyadh Air Base, Riyadh 11422, Riyadh

Your responsibilities and tasks:

  • Service Sales OI and Sales Budget responsibility for Separation & Flow Technologies division (SFT) in the ME cluster for each business unit across all categories and segmentation.
  • Technical Knowledge in Handling service / Maintenance of Separators, decanters, Homogenizers, Valves and pumps is es
  • Promoting Service products, Modernization / digitalization / Sustainability goals of the SFT Service division.
  • Close Cooperation between customers and headquarters in Germany / Italy
  • Reporting to the SFT division rep/ Head of Service sales SFT Middle east.
  • Coordination of sales agents activities and achievement of targets
  • Extensively travel within the region and as a minimum devote 30% of your time to make regular customer visits to develop the business, discuss their needs, follow up on open offers, promote spare parts and service products, negotiate T&C / SLAs. Collect regular customer feedback on Service performance.
  • Ensure improvement of the Net promoter score(NPS) and provide feedback to respective colleagues in New Machine Sales
  • Coordinate with service order handling & logistics on regular basis


Service
  • Key account Management as requested.
  • Periodic Service sales performance review together with your superior / Service business controller on a regular basis & devise strategy together with your superior and the team to achieve the monthly, quarterly, yearly targets set by the company
  • Technical Knowledge in Handling service / Maintenance of Separators, decanters, Homogenizers, Valves and pumps is es
sential.

  • Convey effectively servicerelated issues reported by customers and resolve it with the head of service execution, Middle East
  • Conduct on regular basis market analysis (example 3year historic segmentation & ibase penetration analysis) & address timely corrective actions in consultation with your superior
  • Lead the TEAMS call with the order handling / logistics team for SFT Service Sales, including forecasts, action plans, backlog review, escalations, and providing direction.
  • Analyze performance by Business units, product lines, product groups, countries, Key accounts,.
  • Monitor competitor / pirate activities, develop strategies to effectively fight the Pirate competition
  • Ensure personal selfdevelopment (IDP) by attending internal trainings, keeping yourself abreast of the latest Service sales offerings and tools to effectively discharge your duties and responsibilities.
  • Develop a culture of Teamwork by motivating your subordinates and providing them the tools to grow and perform effectively.

Your profile and qualifications:

  • Bachelors Degree
  • Master's is an additional advantage
  • Possess broad experience in the market for respective product line.
  • Experience in negotiations with clients to close deals on new machines and spare parts
  • English and Arabic
  • Ability to adapt to international and culturally diverse teams


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