Service Design-saudi Arabia-riyadh
2 weeks ago
- Service Design Director**
Experience : 1419 years
Location :
Riyadh
What will you get to do?
You'll be expected to:
Design services that work for different users across the various channels we offer for court and tribunals service journeys, developing service journey maps, service blueprints and high-level prototypesWork with judges, operational leaders, technical teams and other key stakeholders to facilitate the co-design process; developing a deep understanding of their needs, managing expectations and agreeing service propositions
Work as an embedded team member within agile delivery teams, helping manage and visualize outcomes, prioritize work and develop service roadmaps from minimum viable products to full live servicesBe an active member of user-centered design community, collaborating with others and using your experience and specialist knowledge to coach and mentor others
Support and manage other designers, assuring quality work and behaviors and helping them develop experience through personal development plans and opportunities to rotate between teamsActively participate in user research, helping translate research findings into actionable insight to inform service development**
What experience do we expect from you?Designing systems for use across multiple complex services based on user needs and can identify the simplest of a variety of approaches
Interpreting the needs of technical and business stakeholders, managing stakeholder expectations and hosting difficult discussions in the team and with senior stakeholders to influence progress.Making decisions characterized by medium levels of risk and complexity and recommending decisions as risk and complexity increase, building consensus between services or independent stakeholders.
Bringing people together to form a motivated team and help create the right environment for a team to work in, mentoring and developing the team as needed.Leading the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
(Skill level:
expert)
Identifying, communicating and working within constraints, challenging the validity of constraints when appropriate and ensuring standards are being met.
**At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality.
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