Mega Account Relations

2 weeks ago


Al Hufūf, Eastern Province, Saudi Arabia Bupa Arabia Full time
Build effective relationships both within and outsdie the department

  • Seek input from and maintain effective ongoing communication with others
  • Manage conflict to ensure least disruption to organization
  • Reporting responsibilities
- cross selling responsibilities

  • Comply 100% with the rules and regulations
  • Comply with company internal rules and regulation
  • Be IFCE certified (Insurance Foundation Certification Exam
  • Contribute to setting and executing the organization's service strategy
  • Collect and analyze customer feedback conducting analysis of customer trends and behaviours is carried out to identify specific customer needs and wants
  • Develop and implement policies and procedures; manage the maintenance of agreed customer relation and drive achievement of high service standards
  • Support TPA Director with the day to day customer relationship. This role has significant impact on owning and delivering the whole service proposition to JHAH.
  • Lead and manage JHAH related projects and initiatives
  • Support the company's product design and launch efforts to ensure products are serviceable within the overall service strategy
  • Initiate and manage customer relation projects/ KAIZEN and drive transfomation and continious service improvements
  • Lead FI's across Service Operations
  • Identify area where processes and system can be imrpoved to increase efficinecy
  • Explore the possibilities for processes and system automation
  • Solves L1 technical issues with clients
  • General knowledge of Bupa Arabia IT systems and guidance towards
  • Get accustomed with TPA main systems and processes E2E
  • Manage client in relations to systems outages/failures or Disaster recovery activities

Skills:

  • Strong business background and project management skills
  • Multicultural with interpersonal and communication skills, excellent planning and execution.
  • Strong service focused mindset in combination with commercial skills

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