Hospital Delegate Services

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

Role Purpose:

Key Accountabilities:

  • High level of customer service and professionalism
  • Follow customer service procedures as outlined in the manual to comply with the department's procedures and standards
  • Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc.
  • Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it's provider and proceed general queries with confidence at all times
  • Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with mínimal intervention of team leaders.
  • Team Support
  • Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
  • Strive consistently to promote a positive team spirit
  • Contribute to the team positively
  • Providers' compliance
  • Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they always deliver such standards to the members.
  • Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.
  • Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staff
  • Complaints management
  • Solve the customer complaints without the need of further escalations
  • Ensure the proper follow up of the recovery plan
  • Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions
  • Relationship building
  • To establish excellent relationships with the providers insurance directors
  • To conduct regular visits to the frontliners at the point of service & to listen to their concerns and feedback
  • To coordinate with provider relation on a recognition mechanism for the providers
  • To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework
  • Professional appearance and commitment
  • To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.

Skills:

  • Customer service, front desk
  • Multicultural with interpersonal and communication skills, excellent planning
  • Commercial skills in combination with service focused mindset


  • Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc.Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it's provider and proceed general queries with confidence at all timesDeal competently with...

  • Medical Delegate

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    Position Title: Medical DelegateLocation: Jeddah Saudi ArabiaFull-TimePosition Summary: The medical delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and benefits and their appropriate...

  • Hospital Pharmacist

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Group of medical services Full time

    a famous group for medical services is hiring "Hospital Pharmacist" In KSA, Jeddah.Job RequirementsEducation B.Sc. degree in Pharmacy. Current Registration with the Health Profession Council.Experience A minimum of one year postgraduate experience working as a Pharmacist in a complex healthcare facility.Personal Qualities Ability to communicate. Experience...

  • Medical Delegate

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Nestle Full time

    Medical DelegatePOSITION SNAPSHOTLocation: Saudi Arabia - JeddahCompany: Nestlé NutritionFull-timeBachelor's Degree (Pharmacy, Medicine, Nutrition) 2 years of experience***Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of...

  • Hospitality Trainer

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia DIMENSIONS Full time

    In your role as a Hospitality Trainer, your primary objective is to enhance the professional skills and knowledge of individuals within the hospitality sector. You're responsible for shaping the workforce to meet the industry's high standards of service delivery and customer satisfaction.Identify Needs: Begin by assessing the training needs of your clients...

  • Hospitality Trainer

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia DIMENSIONS Full time

    In your role as a Hospitality Trainer your primary objective is to enhance the professional skills and knowledge of individuals within the hospitality sector. Youre responsible for shaping the workforce to meet the industrys high standards of service delivery and customer satisfaction.Identify Needs: Begin by assessing the training needs of your clients or...

  • Medical Delegate

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Nestle Full time

    **Medical DelegatePOSITION SNAPSHOTLocation: Makkah, Saudi ArabiaCompany: Nestlé Nutrition /Full-timeBachelor's Degree (Pharmacy, Medicine, Nutrition) 2 years of experience***Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of...


  • Jeddah, Makkah Province, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for managing, overseeing, and directing the functions under the Support Services to ensure effective implementation of organizational policies and procedures and the optimal utilization of the Hospital resources.Essential Responsibilities and Duties:Audits, monitors and approves the Support Services departments operating and capital budgets....


  • Jeddah, Makkah Province, Saudi Arabia MGX Full time

    We are looking forward to speaking to YOUWe are seeking an Arabic speaking, highly networked & enthusiastic hotelier who has 1-5 hours per week to provide lead generation for an Executive Search Company, specialising in the hospitality Industry.Ideally:Seen as second income of highly networked individualsFirst step into recruitment, possible partnership down...


  • Jeddah, Makkah Province, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Directs the overall administration of Housing Services. Assesses Hospital Housing needs and forecasts future requirements. Develop strategic plans and recommends proposals based on changing needs.Essential Responsibilities and Duties:Develops short and long-range plans for Housing. Determines the most effective methods of Housing resources utilization....


  • Jeddah, Makkah Province, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Assumes responsibility for the planning organization, facilitation, implementation, and provision of quality initiatives and quality and performance improvement of Housing services.Essential Responsibilities and Duties: Oversees the successfulachievement of the Housing Services' strategic goals, related to quality andperformance indicators as directed....


  • Jeddah, Makkah Province, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for structuring, managing and negotiating contracts including Dispute Resolution ensuring that the contractual and governmental rules and regulations are observed and met.Essential Responsibilities and Duties:1Cordinates with concerned departments, prepares, issues, and manages bid tendering process including development of specifications,...


  • Jeddah, Makkah Province, Saudi Arabia The First Group Full time

    Overview:Over the past two decades, The First Group has forged a reputation as one of the hospitality industry's leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region's premier end-to-end...


  • Jeddah, Makkah Province, Saudi Arabia KING FAISAL SPECIALIST HOSPITAL & RESEARCH CENTRE GEN. Full time

    Education and training:University degree in public health, hospital administration, medical services management, or a related field.Additional training in patient services or public relations can be beneficial.communication skills:Effective communication skills and tact in dealing with patients and their families.Ability to listen carefully and understand...


  • Jeddah, Makkah Province, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Plans, organizes, staffs, coordinates, and directs the overall activities of Environmental Services to ensure a clean, pest-free environment, adequate supplies of hygienically clean linen, and ensures an environmentally/friendly waste management practices.Essential Responsibilities and Duties:Plans, organizes, and directs the Department's overall operations...

  • Medical Delegate

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Nestle Full time

    Position Snapshot Location: Arar, Saudi Arabia Company: Nestlé Nutrition Fulltime In fieldPosition Summary Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. You...

  • Service Programs

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Role Purpose:To manage Services Programs by promoting and enhancing existing Bupa Arabia Service Programs such as Tebtom and Rahatkom in addition to added key propositions with full alignment from critical operations departments to achieve common goal of customer satisfaction & Bupa Arabia differentiation in the market.Key Accountabilities:1-Programs...


  • Jeddah, Makkah Province, Saudi Arabia Hilton Full time

    As a Room Service-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.What will I be doing?As a Room Service-Order Taker, you will be responsible for performing the following tasks to the highest standards:Handle...


  • Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Partner with the Key Stakeholders/Directors in order to design the service excellence strategy framework and drive the Service Excellence Strategy Steering Committee through monthly sessions to ensure BUPA service targets are on track. Ensure that all the Service Differentiation activities agreed, and the service strategy framework are being delivered by the...


  • Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    To lead, design, execute and monitor all the strategic and operational activities of the service differentiation to ensure that Bupa Arabia is the preferred insurance company and stays, ahead of competition in every touch point of the customer journey.Service Excellence Strategy: Partner with the Key Stakeholders/Directors in order to design the service...