Delivery Operations Manager

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia شركة آفاقكم Full time

We're hiring an experienced Delivery operation Manager for a full time position to lead the department.

RESPONSIBILITIES:

  • Lead the Delivery department team
  • Manage a delivery team to ensure timely and accurate delivery
  • Oversee daily activities of delivery team and provide direction and guidance as needed
  • Ensure that team maintains high level of competence and operational excellence
  • Serve as primary contact for guest inquiries and concerns
  • Develop process improvements to achieve cost effectiveness and times saving
  • Make critical business decisions to meet guest expectations
  • Build and maintain positive and productive relationships with guests for business growth
  • Analyze and troubleshoot delivery issues in a timely fashion
  • Communicate efficiently with delivery vendors and delivery platforms
  • Managing delivery drivers team members; including hiring, guiding and scheduling

REQUIREMENTS:

  • Basic math skills as it pertains to portioning and waste management
  • Ability to lead and supervise driver team members and exhibit excellent leadership and management skills
  • Ability to work cleanly and efficiently with attention to detail
  • A strong sense of urgency and strong communication skills; able to speak and delivery team members daily as well as good written communication skills to create detailed reports
  • Team work ethics
  • Experience working in a fast paced and high energy environment
  • Must possess thoroughness, multi-tasking and time management skills
  • Able to take constructive criticism, learn quickly and constantly improve
  • Emailing and calling inquiries on a daily basis throughout the week
  • EXPERIENCE AND EDUCATION

Required Experience:

  • Minimum of 5 years in food delivery
  • Excellent written and verbal communication skills
  • Qualified candidate must have a polished, professional demeanor and presentation, an eye for quality and an attention to detail
  • Excellent sales and negotiating skills
  • Proficient in MS Outlook, Word and Excel
  • Ability to generate new business
  • Ability to work well under pressure, meet constant deadlines

QUALIFICATIONS

  • Organized and able to multitask
  • Helpful to others
  • Meticulous; high commitment to delivering quality
  • Strategic and able to see the big picture
  • Caring and Generosity of Spirit

Job Type: Full-time

Education:

  • Bachelor's (Required)

Experience:

  • food delivery apps: 5 years (Required)

Language:

  • Arabic (Required)
  • English (Required)

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