Clerk-reservations

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Marriott International, Inc Full time
**職務編號**
**工作類別** Reservations
**地點** Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**

處理透過電話、傳真或郵件收到的所有預訂請求、更改和取消。識別客人的預訂需求並確定適當的房型。核實房型的空房情況和房費。向來訪者解釋擔保、優惠價格和取消政策。回應並記錄特別要求。回答關於酒店設施/服務和客房住宿的問題。

遵循銷售技巧並實現收入最大化。在預訂系統中輸入和查看資料。透過在預訂系統中輸入正確的代碼和費率,指定特價客房預訂類型(例如,免費客房、員工折扣、旅行社檢查費率和大批量預訂)。

在解決客人的問題時,遵循適當的升級程序。

遵守公司的所有政策和程序;確保制服和個人儀表整潔而專業;維護專有資訊的機密性;保護公司資產;保護客人和同事的隱私與安全。根據公司的標準,歡迎和答謝所有客人;預期並滿足客人的服務需求;為殘障人士提供協助;感謝客人的真誠讚賞。使用清晰、專業的語言與他人交談;以適當的禮儀接聽電話。與他人建立和保持積極的工作關係;支援團隊達成共同目標;傾聽並適當回應其他員工的問題。遵守品質保證預期和標準。在沒有他人協助的情況下,移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

豪華精選酒店及度假酒店已薈集超過 35 個國家和地區的 120 多家享譽世界的飯店及度假飯店,別緻而真切的體驗,為賓客留下持久珍貴的回憶。豪華精選酒店起源於義大利飯店品牌 CIGA,該品牌創立於 1906 年,旗下擁有一系列聞名歐洲的標誌性飯店,至今 100 餘年的飯店行業經驗,為我們持續開創超越預期的豪華旅居體驗奠定了堅實基礎。

從充滿傳奇色彩的宮殿到靜謐幽然的度假勝地,再到經典永恆的現代詮釋之作,每家豪華酒店及度假酒店都是當地風情與珍貴特色的深刻體現,也是通往目的地文化魅力和瑰寶的門戶。如果您喜歡講述動人故事,熱衷探索地方文化,渴望用真誠的個人化服務款待各方賓客,我們誠邀您一同踏上這段職業旅程。加入豪華精選,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。

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