IT HelpDesk Specialist
2 weeks ago
Educational qualifications and certificates:
Bachelor's degree in computer science or related field.
Recognized IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or any similar certification.
Experience:
Previous experience in IT support of at least two years.
Deep knowledge of operating systems (such as Windows, MacOS, Linux) and office software (such as Microsoft Office).
communication skills:
Excellent communication skills and ability to simplify technical concepts to non-specialists.
The ability to deal tactfully with users and understand their technical needs.
Technical solutions skills:
Ability to diagnose and solve technical problems effectively and quickly.
Knowledge of the basics of networking, cybersecurity, and systems administration.
